Dynamic professional with a proven track record at Rehuma (CAYS), enhancing customer satisfaction through effective written communication and solution development. Skilled in customer transactions and collaborative teamwork, I've driven continuous improvement initiatives, significantly boosting service quality. My expertise in cash reconciliation and consumer research underpins my ability to exceed team goals.
Hi, I’m
Mozameer Buctowar
Rose Hill
Summary
Overview
2
years of professional experience
1
Certification
Work History
Rehuma (CAYS)
Agent
01.2024 - 12.2024
Job overview
•Offers support to various shops in France with check processing.
•Verify authenticity of provided cheques.
•Maintained direct communication with businesses regarding investment and R&D activities.
Ensured accuracy through routine checks with banking partners.
Blue Connect
Customer Advisor
10.2022 - 01.2024
Job overview
- Developed and implemented strategies to improve customer service experience, resulting in increased satisfaction.
- Contacted outside providers on behalf of customers to help solve problems.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Generated detailed reports to track customer service metrics and overall customer satisfaction.
Education
Formaclic Office 12, Quartier Général, Road, St Pierre 81406
7 Speaking Course from Communications
10.2023
University Overview
Doha Academy Curepipe
School Certificate from Accounting
08.2021
University Overview
Skills
- Customer Transactions
- Effective Customer Communication
- Cash Reconciliation
- Solution Development
- Customer Service
- Consumer Research
- Accounting Records
- Team Goals
- Task Scheduling
- Collaborative
- Proficient and prontual
- Continuous improvement
Certification
Certificate of universal ICT Education Program
Languages
English
Upper intermediate (B2)
French
Advanced (C1)
Timeline
Agent
Rehuma (CAYS)
01.2024 - 12.2024
Customer Advisor
Blue Connect
10.2022 - 01.2024
Formaclic
7 Speaking Course from Communications
Doha Academy
School Certificate from Accounting
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