MOÏCA ISABEL COLLARD
Blue Bay,Grand-Port
Summary
Forward-thinking professional with a deep understanding of efficiently resolving customer problems. Expert in product issues and dedicated to increasing productivity through task analysis. Proven history of improving customer satisfaction.
Overview
13
13
years of professional experience
Work History
Project Manager
Indika Pharma Ltd
Ferney, Agrihub
2024.06 - Current
- Negotiated contracts aligning with company goals and budget limits
- Partnered with leadership to strategise on current and future project phases
- Created comprehensive project plans
- Coordinated various projects with overlapping timelines.
- Developed effective liaisons with internal groups and external partners
- Scheduled project timelines and monitored personnel performance
- Created strategies to address project risks and issues
Manager
Ellerie Enterprise
Mahebourg, Mauritius
2019.08 - Current
- Managed all business operations, personnel, and initiatives
- Led initiatives to implement vision, mission, and long-term goals
- Excelled in handling emergencies effectively
- Ensured alignment with short-term and long-term objectives.
- Implemented strategies enhancing customer satisfaction
- Guided and supported team members to enhance their skills effectively
MICE Executive
Holiday Inn
Business Hotel Plaine Magnien, Mauritius
2019.03 - 2019.07
- Handled all customer interactions related to sales, addressing needs of new and returning hotel guests
- Negotiated and confirmed events aligning with hotel sales strategy guidelines
- Identified up-selling opportunities and maximized revenue through catering and group bookings.
- Maintained direct lines of communication with General Manager
- Formulated and executed tactics enhancing managerial effectiveness.
- Conducted research on industry trends, competitive landscapes, and customer needs.
- Coordinated consistent gatherings for leadership discussions
Retail Banker
Mauritius Commercial Bank
Curepipe, Mauritius
2017.11 - 2019.03
- Conducted high-frequency customer banking operations including deposits and withdrawals.
- Developed expertise in customer support management
- Promoted various banking solutions to clients
- Ensured timely and accurate recording of transactions
- Provided tailored banking solutions by understanding customer requirements.
- Addressed account inquiries with professionalism
- Unveiled opportunities boosting sales through cross-references.
Sales & Marketing Wedding Coordinator
Outrigger Mauritius Beach Resort
Bel Ombre, Mauritius
2015.12 - 2017.06
- Maintain efficient Sales Office Procedures & ensure the accuracy of all assigned projects
- Generate Group Resumes for all hotels events
- Maintain all weddings & Social events supplies replenishing as needed
- Organise wedding & combining consulting with another wedding-related business (like floral, retail sales, photography & catering)
Events and Commercial Assistant
Gestair Luxury Services
The Junction Business Park Mauritius, Mauritius & France
2013.10 - 2015.11
- Promote the 4 luxury rental Villas (the French Riviera in Côte d'Azur) through e-mailing and prospecting partners to work in collaboration with our company
- Planning & preparation of daily reservations
- Preparing the customer information
- Market research
- Manage the rental of Luxury villas in the French Riviera in Cote Azur, France
Trainee
Park Hôtel Suisse & Spa
Chamonix, France
2012.03 - 2012.08
- Company Overview: France
- Ensure excellence throughout the customer experience chain
- Work to ensure a clean and presentable environment at all times
- Operate with financial policies
- Do the check-in and check-out of the customer at the hotel
- Do the room reservations
- Promote the hotel through canvasing a positive attitude to provide a good service
- Assist the reception and marketing manager
- Welcome the groups and individual customers
- Provide a high level of customer service
- Have been a trainee in all the hotel admin (Reception, SM, Financial, Reservations, IT, Revenue) department except FB and housekeeping
- France
Education
Diploma - Tourism Management
Hôtel School of Mauritius
01.2013
Higher School Certificate -
Loretto College Mahebourg
01.2009
School Certificate -
Loretto College Mahebourg
01.2008
Skills
- Effective Organisation Skills
- Service Excellence
- Client-Focused Consulting
- Entrepreneurship
- Destination Development Expertise
- Project Management
- Project Planning
- Project development
- Strategic Planning
- Workforce training
- Team Bonding
- Budget Preparation
- Customer Relations
- Presentations
Languages
- English
- French
- German
- Creole
Hobbies and Interests
- Swimming
- Reading books
- Social volunteer
- Dancing modern dance
- Salsa
Personal Information
- Date of Birth: 07/17/90
- Nationality: Mauritian
- Marital Status: Married
Timeline
Project Manager
Indika Pharma Ltd
2024.06 - Current
Manager
Ellerie Enterprise
2019.08 - Current
MICE Executive
Holiday Inn
2019.03 - 2019.07
Retail Banker
Mauritius Commercial Bank
2017.11 - 2019.03
Sales & Marketing Wedding Coordinator
Outrigger Mauritius Beach Resort
2015.12 - 2017.06
Events and Commercial Assistant
Gestair Luxury Services
2013.10 - 2015.11
Trainee
Park Hôtel Suisse & Spa
2012.03 - 2012.08
Diploma - Tourism Management
Hôtel School of Mauritius
Higher School Certificate -
Loretto College Mahebourg
School Certificate -
Loretto College Mahebourg