Mohammad Shah Arshad THUPSEE
Loreto Convent Street, Curepipe Road
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Senior Application Support Analyst
Accenture
11.2014 - Current
- Used Calitrack to track, maintain and update trouble tickets.
- Conducted and supported implementation delivery with client and internal departments.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed existing SQL queries to identify opportunities for improvements.
Data Operator
INFOMIL
07.2014 - 08.2014
- Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Compiled, verified accuracy and sorted information to prepare source data for computer entry.
Education
Bachelor of Engineering - Electronic Engineering
University of Technology
Mauritius11.2014
Skills
- Data Analysis
- Document Configuration
- Performance Optimization
- UAT Support
- Application Development
- User Training
Timeline
Senior Application Support Analyst
Accenture
11.2014 - Current
Data Operator
INFOMIL
07.2014 - 08.2014
Bachelor of Engineering - Electronic Engineering
University of Technology
Similar Profiles
Dibyojyoti MukherjeeDibyojyoti Mukherjee
Senior Analyst at AccentureSenior Analyst at Accenture
Rishav KumarRishav Kumar
Business Advisory Analyst at AccentureBusiness Advisory Analyst at Accenture
Kamakya Sharma VinnakotaKamakya Sharma Vinnakota
Network Operations Analyst at AccentureNetwork Operations Analyst at Accenture
Ashish GharpureAshish Gharpure
ETL Tester at AccentureETL Tester at Accenture
Christopher BegueChristopher Begue
Site Store Helper at Rey & Lenferna. LtdSite Store Helper at Rey & Lenferna. Ltd