Summary
Overview
Work History
Education
Skills
Timeline
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Mohammad Shah Arshad THUPSEE

Loreto Convent Street, Curepipe Road

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Senior Application Support Analyst

Accenture
11.2014 - Current
  • Used Calitrack to track, maintain and update trouble tickets.
  • Conducted and supported implementation delivery with client and internal departments.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Prepared in-depth reports for each project managed and updated documentation as changes occurred.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed and motivated employees to be productive and engaged in work.
  • Analyzed existing SQL queries to identify opportunities for improvements.

Data Operator

INFOMIL
07.2014 - 08.2014
  • Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
  • Compared data with source documents or re-entered data in verification format to detect errors.
  • Compiled, verified accuracy and sorted information to prepare source data for computer entry.

Education

Bachelor of Engineering - Electronic Engineering

University of Technology
Mauritius
11.2014

Skills

  • Data Analysis
  • Document Configuration
  • Performance Optimization
  • UAT Support
  • Application Development
  • User Training

Timeline

Senior Application Support Analyst

Accenture
11.2014 - Current

Data Operator

INFOMIL
07.2014 - 08.2014

Bachelor of Engineering - Electronic Engineering

University of Technology

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Mohammad Shah Arshad THUPSEE