Mohammad Shah Arshad THUPSEE
Loreto Convent Street, Curepipe Road
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Senior Application Support Analyst
Accenture
Mauritius
11.2014 - Current
- Used Calitrack to track, maintain and update trouble tickets.
- Conducted and supported implementation delivery with client and internal departments.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Provided support in constructing relationships within customer base to provide opportunity for expansion and growth.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed and motivated employees to be productive and engaged in work.
- Analyzed existing SQL queries to identify opportunities for improvements.
Data Operator
INFOMIL
Mauritius
07.2014 - 08.2014
- Contacted preparers of source documents to resolve questions, inconsistencies or missing data.
- Compared data with source documents or re-entered data in verification format to detect errors.
- Compiled, verified accuracy and sorted information to prepare source data for computer entry.
Education
Bachelor of Engineering - Electronic Engineering
University of Technology
Mauritius11.2014
Skills
- Data Analysis
- Document Configuration
- Performance Optimization
- UAT Support
- Application Development
- User Training
Timeline
Senior Application Support Analyst
Accenture
11.2014 - Current
Data Operator
INFOMIL
07.2014 - 08.2014
Bachelor of Engineering - Electronic Engineering
University of Technology