Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

MOHAMMAD SHAFEEQ KARRIM

PORT LOUIS

Summary

Experienced professional with expertise in customer relationship management systems and client relations. Demonstrates exceptional telephone etiquette and customer service skills, ensuring high levels of client satisfaction. Proficient in invoice processing, order processing, and maintaining attention to detail. Adept at time management mastery, consistently meeting deadlines and enhancing operational efficiency. Committed to leveraging skills for continued career growth in customer service and client relations.

Overview

19
19
years of professional experience
5
5
years of post-secondary education

Work history

Administrative assistant

AFARA LTD
Pointe aux Sables, Port Louis District
08.2023 - Current
  • Processed large volumes of invoices daily, increasing productivity levels.
  • Improved invoice processing efficiency by managing and organising client orders.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with sales team for streamlined order fulfilment process.
  • Assisted in inventory control, maintaining accurate stock levels.

Sales and Administration Assistant

A.S ROSTOM LTD
Port Louis, Port Louis District
04.2007 - 07.2023
  • Processed client requests for enhanced customer satisfaction.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Completed customer orders with speed and accuracy.
  • Increased customer satisfaction by resolving issues.

Customer service representative

TELEFORMA LTD
EBENE
02.2006 - 03.2007
  • Improved customer satisfaction by addressing and resolving issues effectively.
  • Enhanced caller experience by providing accurate information promptly.
  • Answered customer enquiries with excellent customer service skills.

Education

Diploma of Higher Education - Business Administration

Business Training
Manchester, UK
06.2011 - 05.2016

IC3 certificate -

National Computer Board (NCB)
Port Louis
/2011 - /2011

Villiers Rene Primary School
Port Louis
/1994 - /1998

Form 4 -

Mifta Ul Ooloom Secondary School
Port Louis
/1999 - /2004

Skills

  • Customer relationship management systems
  • Time management mastery
  • Client relations
  • Telephone etiquette
  • Customer Service
  • Invoice processing
  • Attention to Detail
  • Order processing

Languages

English
Advanced
French
Upper intermediate

Timeline

Administrative assistant

AFARA LTD
08.2023 - Current

Diploma of Higher Education - Business Administration

Business Training
06.2011 - 05.2016

Sales and Administration Assistant

A.S ROSTOM LTD
04.2007 - 07.2023

Customer service representative

TELEFORMA LTD
02.2006 - 03.2007

IC3 certificate -

National Computer Board (NCB)
/2011 - /2011

Villiers Rene Primary School
/1994 - /1998

Form 4 -

Mifta Ul Ooloom Secondary School
/1999 - /2004
MOHAMMAD SHAFEEQ KARRIM