Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Mohammad Muntasir Ridhwaan Peerbocus

Mohammad Muntasir Ridhwaan Peerbocus

Jumbo Road Chemin Grenier

Summary

Highly proficient Senior Customer Service Representative with demonstrated customer service orientation and interpersonal and communication skills to effectively handle multiple tasks in fast-paced environment. Quality-focused producer consistently meets team and department production targets by delivering strong output to achieve metrics. Mentors new hires and existing staff in call handling best practices to promote accurate and consistent call responses.

Overview

1
1
Certification

Work History

Senior Customer Service Advisor

Concentrix
08.2023 - 12.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.

Education

GCE O Level - Economics

Keats College
Chemin Grenier
11.2018

Skills

Computing Skills

Good Communication In English

Good Communication Skills

Certification

  • Area of certification Training - Timeframe

Timeline

Senior Customer Service Advisor

Concentrix
08.2023 - 12.2023

GCE O Level - Economics

Keats College
Mohammad Muntasir Ridhwaan Peerbocus