Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Miven Vythee

Miven Vythee

Chemin Grenier,Savanne,Mauritius

Summary

Proficient Operations Team Leader successful at directing quality improvement, team productivity and work efficiency initiatives. Motivational and supportive supervisor with 4 years of Customer Service and 3 years of Leadership/management experience and the desire to take on a permanent role with room for advancement. Attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Operations Team Leader

Concentrix CVG LTD
Ebene, Mauritius
05.2022 - Current
  • Achieved efficient project completion through coordination of team activities and effective task delegation.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained positive working relationship with fellow staff and management.
  • Created and distributed monthly, quarterly and annual reports to management regarding performance.
  • Conferred with other supervisors to coordinate operations and activities within or between departments.
  • Fostered positive employee relationships through communication, training and development coaching.
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
  • Kept work areas clean, neat and free of safety hazards to maximize efficiency.
  • Managed a team of 40 collaborators for a duration of 3 months and delivered exceptional results.
  • Maintained daily inventory to facilitate successful material distribution.

Senior Customer Service Advisor/Workforce Real Time Analyst

Concentrix CVG LTD
Ebene, Mauritius
04.2021 - 05.2022
  • Real Time analyst- (On task) monitoring a whole production of 100+ advisors and preparing reports.
  • Provided high level customer service to clients, resolving their queries and complaints in a timely manner.
  • Trained new staff members on company policies, procedures, and best practices related to customer service.
  • Ensured compliance with all relevant regulations pertaining to client relations.
  • Met and exceeded performance goals to support long-term company growth and market dominance.
  • Developed comprehensive reports regarding customer service performance metrics.

Customer Service Representative

Concentrix CVG LTD
Ebene, Mauritius
12.2019 - 04.2021
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Some College (No Degree) -

Mahatma Gandhi Secondary School
Mauritius

Skills

  • Staff Development
  • Leadership
  • Office 365 (Excel, Powerpoint)
  • Compliance requirements
  • Planning and schedule
  • Crisis management
  • Effective Comunication
  • Customer Service
  • Goal Setting and meeting deadlines
  • Pro-active/Multi-Tasking

Languages

Creole
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2

Timeline

Operations Team Leader

Concentrix CVG LTD
05.2022 - Current

Senior Customer Service Advisor/Workforce Real Time Analyst

Concentrix CVG LTD
04.2021 - 05.2022

Customer Service Representative

Concentrix CVG LTD
12.2019 - 04.2021

Some College (No Degree) -

Mahatma Gandhi Secondary School

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Miven Vythee