Mitradev Ittoo
Montreal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities . Hardworking and passionate with strong organizational skills eager to secure entry-le position. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Brings positive attitude and commitment to continuous learning and growth. . Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Brand Manager
AT.io Mauritius Ltb (Bosch Mauritius)
2016.08 - 2024.08
- Devised content strategy to effectively engage target audiences.
- Organized and delivered training sessions for new product content and technological advancements.
- Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
- Conducted research and analysis to determine brand positioning and messaging.
- Help sale staff achieve sales target.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
- Keep good time frame of parts that needs to be ordered by Air, Sea or Express shipment
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Monitor service and provide training for Bosch equipment like BAT 131,BAT 115,ACS 611,ACS 653P
Head Of Sales
Bosch Mauritius
2014.04 - 2016.08
- Developed strong client relationships for improved customer satisfaction and repeat business.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Developed and implemented incentive programs to increase sales and customer loyalty.
- Managed key accounts effectively, ensuring ongoing satisfaction while identifying upsell opportunities to drive additional revenue growth.
- Identify part numbers of various car brand to be up to date with local demand.
- Developed and implemented strategies to increase sales and improve customer service.
- Managed approximately 100 incoming calls and emails per day from customers.
- Identify new part numbers using latest search software from Bosch like Esitronic and Tecdoc
Sales Representative
Bosch Mauritius
2012.02 - 2014.04
- Contribute to the achievement of department sales target and profit in all possible mean.
- Monitor local competitors.
- Handle customer's questions, complaints and issues.
- Performed cash, card, and cheque transactions to complete customer purchases.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed approximately 100 incoming calls, emails and faxes per day from customers.
Sales Coordinator
SNK AUTOPARTS
2011.06 - 2012.03
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Answer calls and provide technical support to customers.
Stock Display Manager
RIGHT PRICE CARS
2009.04 - 2011.06
- Designed custom fixture layouts tailored specifically towards unique store formats, optimizing available retail space for 600 cars.
- Managed inventory rotation to ensure optimal product visibility and freshness on sales floor.
- Plan daily work routine for co workers
- Report daily work schedule to sales manager
- Take pictures of cars for website and keep records details like mileage, service history and National car test.
Driver and Car Valet
Main Ford dealer
2008.04 - 2009.03
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Conducted regular inspections of valet lot, ensuring proper organization and safety measures were upheld.
- Conducted minor vehicle maintenance tasks to ensure guest satisfaction upon vehicle return.
- Managed vehicle keys and parking spots, reducing wait times for guests.
- Responded to customer requests efficiently and with knowledgeable assistance.
Showroom Supervisor
Redline car sales
2007.02 - 2008.03
- Maintained clean, organized, and safe showroom space, prioritizing customer experience and satisfaction.
- Developed strong customer relationships by providing personalized assistance and addressing their needs promptly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Sales Representative
PKL Autoparts
2006.05 - 2006.12
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Fostered collaborative environment, sharing best practices among sales team.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Technical Assistant
Manser Saxon
2006.04 - 2006.05
- Conducted regular maintenance on technical equipment, ensuring optimal performance.
- Completed daily logs for management review.
- Recorded information surrounding system failure to assist future rebuilds.
- Gathered, organized and distributed technical documentation.
Trainee Technician
National Transport Corporation
2005.08 - 2005.08
- Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
- Streamlined workflow processes by maintaining a clean, organized, and safe work environment.
- Contributed to team efficiency by collaborating closely with fellow technicians on projects.
- Enhanced equipment performance by conducting thorough maintenance checks and repairs.
- Gained expertise in various diagnostic tools and test equipment for optimal results in repair tasks.
Trainee Technician
A. Bonieux & Co. Ltd
2005.03 - 2005.04
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Worked with diverse types of weather and ground conditions.
Trainee Technician
Axess Company
2004.08 - 2004.08
- Assisted senior technicians in complex troubleshooting tasks for improved system functionality.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
Trainee Technician
UBP Ltd
2004.03 - 2004.04
- Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
- Enhanced equipment performance by conducting thorough maintenance checks and repairs.
- Tested systems, noting issues and completing preventive maintenance.
- Worked with diverse types of weather and ground conditions.
Sales Assistant
Jumbo Hypermarket
2000.11 - 2001.01
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
Bosch Training On Brakes, Battery And Filters -
Bosch
Bagatelle Motorcity Mauritius08.2014
Bosch Training on family product and software -
Bosch
Bagatelle Motorcity Mauritius04.2012
E-business course level 5 - Accredited FETAC Major Award
Eden College
Dublin, Dublin 212.2010
English Course - Accredited Upper Intermediate in English Language
Swan Training Institute
Dublin, Dublin 206.2007
High School Diploma -
Polythecnique Sir Guy Forget
Centre De Flacq,Mauritius02.2006
Lubricant Training Programme -
Shell Mauritius Ltd.
Centre De Flacq, Mauritius06.2005
General Certificate of Education -
Cambridge
Curepipe College01.2000
Skills
- Market Analysis
- Partnership Development
- Sales Support
- Event Coordination
- Brand strategy
- Sales strategy
Languages
French, creol
Native language
English
Upper intermediate
B2
French
Advanced
C1
GARDENING
There are various types of gardening and am passionate about vegetable,flower and landscape gardening.
Gardening helps me to maintain a physical and mental health by reducing stress and anxiety.
Additional Information
Clean valid international driving License
Communication
Bilingual ability to speak English and French fluently.
Timeline
Brand Manager
AT.io Mauritius Ltb (Bosch Mauritius)
2016.08 - 2024.08
Head Of Sales
Bosch Mauritius
2014.04 - 2016.08
Sales Representative
Bosch Mauritius
2012.02 - 2014.04
Sales Coordinator
SNK AUTOPARTS
2011.06 - 2012.03
Stock Display Manager
RIGHT PRICE CARS
2009.04 - 2011.06
Driver and Car Valet
Main Ford dealer
2008.04 - 2009.03
Showroom Supervisor
Redline car sales
2007.02 - 2008.03
Sales Representative
PKL Autoparts
2006.05 - 2006.12
Technical Assistant
Manser Saxon
2006.04 - 2006.05
Trainee Technician
National Transport Corporation
2005.08 - 2005.08
Trainee Technician
A. Bonieux & Co. Ltd
2005.03 - 2005.04
Trainee Technician
Axess Company
2004.08 - 2004.08
Trainee Technician
UBP Ltd
2004.03 - 2004.04
Sales Assistant
Jumbo Hypermarket
2000.11 - 2001.01
Bosch Training On Brakes, Battery And Filters -
Bosch
Bosch Training on family product and software -
Bosch
E-business course level 5 - Accredited FETAC Major Award
Eden College
English Course - Accredited Upper Intermediate in English Language
Swan Training Institute
High School Diploma -
Polythecnique Sir Guy Forget
Lubricant Training Programme -
Shell Mauritius Ltd.
General Certificate of Education -
Cambridge
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