MitamKumar Purbhoo
Pointe Aux Piments
Summary
Dedicated professional with expertise in client relationship management and a customer-centric mindset. Proficient in market research methodologies, sales strategy familiarity, and customer retention strategies. Demonstrates strong interpersonal communication, active listening, and clear communication skills. Adept at decision-making, customer engagement, and sales forecasting. Experienced in billing and payment processing, product upselling, and time-management tools use. Committed to maintaining patience under pressure while leveraging computer literacy to enhance efficiency.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work history
Customer service representative
Solis 360
Ebene, Mauritius
01.2025 - Current
- Offered current, accurate advice on optional solutions for concerns.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in team meetings sharing best practices for improving service delivery.
- Ensured smooth running of operations with timely preparation of reports.
- Maintained excellent client satisfaction by providing in-depth support.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Shared informational brochures and details about policies to help guests make decisions.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Assisted customers in making informed decisions by providing detailed product information.
- Listened actively to offer accurate information and best solution to their needs.
- Contributed towards achieving store targets whilst ensuring adherence to service standards.
Assistant Manager Forex Exchange
Thomas cook
Port-Louis, Mauritius
01.2021 - 12.2024
- Forex Exchange
- Handled customer complaints effectively, restoring trust in our brand.
- Created classification systems to manage archives.
- Monitored sales performance regularly adjusting strategies as required.
- Organised financial and operational data to help with yearly budgeting and planning.
- Provided support to manager during audits, ensuring accurate reports.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Managed daily operations to ensure smooth running of the shop floor.
- Drafted procedural statements and guidelines for company-wide use.
- Represented organisations at seminars, conferences and business events.
- Coordinated with management on operational issues providing solutions for better efficiency.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Conducted team meetings on a regular basis, promoting open communication within the team.
- Provided excellent customer service leading to repeat business and customer loyalty.
- Conducted research and gathered information from multiple sources to present clear results.
- Processed invoices and payment runs with complete accuracy.
Assistant sales & marketing manager
Thomas cook
Port-Louis, Mauritius
01.2018 - 01.2021
- Reservation team in charge / sales & marketing
- Directed sales and marketing initiatives, expanding market share to new segments.
- Managed key accounts, fostering long-term business partnerships.
- Exceeded sales and profitability goals by researching markets to identify and capitalise on unmet needs.
- Implemented promotional strategies for boosted brand recognition.
- Drove improvement of quality and customer service standards, maintaining client satisfaction scores.
- Provided excellent customer service, facilitating repeat business opportunities.
- Analysed sales reports to identify trends and update strategies.
- Streamlined sales processes to increase operational efficiency.
- Boosted team productivity with innovative incentive programmes.
- Prepared detailed sales reports for upper management review and strategic planning purposes.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Supported team by demonstrating respect and willingness to help.
Assistant planning manager
Thomas cook
Port-Louis, Mauritius
01.2013 - 01.2017
- Customer Relationship Executive & Planning In charge
- Collaborated closely with planning manager, contributing significantly to strategic decisions and actions.
- Crafted comprehensive reports for informed decision-making among senior management.
- Assisted in the development of organisational policies, leading to a more efficient workplace environment.
- Coordinated strategic planning activities based on current data.
- Incorporated best practices into daily operations which resulted in process optimisation.
- Managed documentation efficiently, ensuring ease of access and reference as needed.
- Played pivotal role in resolving conflicts amongst team members leading to harmonious work environment.
- Oversaw daily operations to achieve high productivity levels.
- Wrote reports outlining project progress and results.
- Served customers to drive sales and deliver top-quality experiences.
- Completed customer orders with speed and accuracy.
Tourist Guide
Thomas cook
Port-Louis, Mauritius
01.2007 - 01.2013
- Shared unique stories about tour locations and shared unique stories.
- Supported park guests with professional tours, pointing out landmarks and answering questions.
- Developed special event tours for different times of years and tour groups.
- Led groups on trips and sightseeing tours to explore [Location].
- Issued identifying badges and safety devices to guests.
- Shared informational brochures with guests detailing additional points or facts of interest.
- Communicated effectively with international tourists boosting reputation as an inclusive guide.
- Contributed to positive customer feedback with engaging storytelling techniques.
- Assessed weather and traffic condition to avoid conflict with tour.
- Learned historical and cultural details of landmark site to enrich tours.
- Organised travel schedules according to client preferences, ensuring satisfaction.
- Escorted tourists, fulfilling tour requirements and creating enjoyable experiences.
- Maintained up-to-date knowledge about local attractions for the most current information provision to tourists.
- Boosted cultural awareness with accurate sharing of historical facts and anecdotes.
- Assisted non-English speakers for smooth communication using multilingual skills.
- Registered tour guests, issued paperwork, and processed fees.
- Coordinated smooth-running tours and resolved problems with itineraries, services, or accommodations.
Education
Marketing and Communications, Human Resource Management, Economics and International Business, Essential Management Skills, Finance and Accounting, Strategy and Operations
International Business Management Institute
01.2023 - 01.2025
Training on Anti Money Laundering (AML) & Combating the Financing of Terrorism (CFT) - undefined
Chinese Language Program - undefined
Jiangsu University
HSK Speaking Preliminary - undefined
Confucius Institute Headquarters (Hanban)
HSK Level 2 - Chinese Proficiency
Confucius Institute Headquarters (Hanban)
Oral Mandarin Course - undefined
China Cultural Centre (Mauritius)
Ni Hao! Mandarin Course For Tourism - undefined
Formaclick
Academic, Hotel, Technical & Secretarial Tuition - undefined
Universal Tuition Center
Cambridge School Certificate - undefined
Skills
- Client Relationship Management
- Interpersonal communication
- Market research methodologies
- Customer-Centric mindset
- Sales strategy familiarity
- Active listening
- Customer retention strategies
- Decision-Making capabilities
- Clear communication
- Customer engagement
- Sales forecasting
- Billing and payment processing
- Patience under pressure
- Product upselling
- Time-Management tools use
- Computer literacy
Languages
Mandarin
Hindi
English
Custom
Anushka Gobin, 57591111
Timeline
Customer service representative
Solis 360
01.2025 - Current
Marketing and Communications, Human Resource Management, Economics and International Business, Essential Management Skills, Finance and Accounting, Strategy and Operations
International Business Management Institute
01.2023 - 01.2025
Assistant Manager Forex Exchange
Thomas cook
01.2021 - 12.2024
Assistant sales & marketing manager
Thomas cook
01.2018 - 01.2021
Assistant planning manager
Thomas cook
01.2013 - 01.2017
Tourist Guide
Thomas cook
01.2007 - 01.2013
Training on Anti Money Laundering (AML) & Combating the Financing of Terrorism (CFT) - undefined
Chinese Language Program - undefined
Jiangsu University
HSK Speaking Preliminary - undefined
Confucius Institute Headquarters (Hanban)
HSK Level 2 - Chinese Proficiency
Confucius Institute Headquarters (Hanban)
Oral Mandarin Course - undefined
China Cultural Centre (Mauritius)
Ni Hao! Mandarin Course For Tourism - undefined
Formaclick
Academic, Hotel, Technical & Secretarial Tuition - undefined
Universal Tuition Center
Cambridge School Certificate - undefined
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