Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MISHKA BISSESSUR

Vacoas

Summary

Accomplished Senior Account Executive with 10 years in the insurance industry. Committed with demonstrated success in sales and customer relations. Strong active listening and persuasion skills. Adaptable and motivated by new challenges.

Overview

10
10
years of professional experience

Work History

Senior Account Executive-Health

Linkham Services
01.2022 - Current
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Developed new business opportunities for company growth through effective networking and client presentations.
  • Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
  • Negotiated contracts that maximized profit margins while maintaining competitive pricing for clients.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Conducted regular client reviews to assess performance metrics, identifying areas for improvement and implementing necessary changes.
  • Streamlined internal processes to increase efficiency within the sales department, leading to quicker response times for client inquiries.
  • Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
  • Researched emerging industry trends, applications, and concepts to enhance products and services.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Kept detailed records of daily activities through online customer database.
  • Developed, maintained and utilized diverse client base.

Sales Coordinator -Health Insurance

Linkham Services
07.2019 - 11.2020
  • Fostered relationships with customers to expand customer base and retain business
  • Delivered exemplary customer service and support by remaining poised in most stressful situations
  • Developed and implemented new sales strategies
  • Communicated effectively with clientele to maintain customer satisfaction and loyalty
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals
  • Negotiated and closed deals with minimal oversight.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Streamlined sales processes for improved efficiency and customer satisfaction.
  • Provided exceptional customer service, addressing client inquiries and resolving issues promptly.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Implemented effective cross-selling strategies, increasing overall sales volume and client retention rates.
  • Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.
  • Conducted market research to stay informed of industry trends, competitor activities, and emerging opportunities.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Reviewed sales performance data regularly to identify areas for improvement and implement corrective actions when needed.
  • Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
  • Developed comprehensive understanding of product offerings in order to effectively communicate benefits to prospective customers.
  • Negotiated contracts on behalf of the organization while adhering to set guidelines; leading successful deals that resulted in increased profits.
  • Managed a portfolio of key accounts; consistently hitting quarterly targets whilst maintaining excellent levels of customer satisfaction.
  • Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
  • Improved productivity by increasing customer communication and responding to feedback.
  • Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.

MEMBERSHIP and ENROLMENT COORDINATOR

Linkham Services
01.2014 - 06.2019
  • Customer care: handling of complaints, Queries from brokers and managing corporate clients Portfolios
  • Info kiosks/Presentations at corporate companies
  • Marketing for Travel and Medical insurance
  • Daily admin Tasks for keeping track of tasks and project Management
  • Underwriting for Medical insurance
  • Oversaw membership data system to keep information updated and complete
  • Promptly responded to customer inquiries and resolved complaints
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Education

Women Leadership Academy

MIOD
2023

BA (HONS) in ENGLISH -

University of Mauritius
01.2012

HSC -

Sushil Ramgoolam SSS
01.2007

SC -

Lady Sushil Ramgoolam SSS
01.2005

Skills

  • Product Sales
  • Project Management
  • Forecast Preparation
  • Pipeline Development
  • Team Collaboration
  • Business Development
  • Service Oriented
  • Persuasive Negotiation

Languages

English and French Language (Written + Spoken)

Timeline

Senior Account Executive-Health

Linkham Services
01.2022 - Current

Sales Coordinator -Health Insurance

Linkham Services
07.2019 - 11.2020

MEMBERSHIP and ENROLMENT COORDINATOR

Linkham Services
01.2014 - 06.2019

Women Leadership Academy

MIOD

BA (HONS) in ENGLISH -

University of Mauritius

HSC -

Sushil Ramgoolam SSS

SC -

Lady Sushil Ramgoolam SSS

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MISHKA BISSESSUR