Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
Hobbies and Interests
Timeline
Generic
MIKY DWAIN CHAN TSUN CHING

MIKY DWAIN CHAN TSUN CHING

Beau Bassin-Rose Hill,PW

Summary

Sales professional with proven track record in driving revenue growth and building strong client relationships. Skilled in negotiation, strategic planning, and market analysis. Valued for collaboration, adaptability, and consistently achieving targets in dynamic environments. Renowned for reliability and results-driven approach, ensuring team success and client satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Executive

Sharaf Shipping Agency Ltd
04.2023 - Current
  • Spearhead sales efforts for shipping services, managing contracts with key freight forwarding partners and ensuring the timely delivery of goods across South East Asia, the Far East, Indian Subcontinent, and Europe.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
  • Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
  • Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
  • Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
  • Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
  • Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
  • Optimized sales funnel management, enhancing lead generation and conversion rates.
  • Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales volume and expanded product line to existing customers and new prospects.
  • Helped clients make optimal decisions on amounts and timing of capitalization.
  • From Jan 2025 to end June 2025, invoiced receipt (turnover over MUR 19,000,000).

Warehouse Officer / Sales & Marketing Officer

Speedfreight Ltd (ABC Group)
01.2019 - 03.2023
  • Managed end-to-end warehouse operations, including inventory control, logistics, and achieving operational cost savings.
  • Managed a team of warehouse employees, delegating tasks effectively to maintain smooth operations and high morale.
  • Improved warehouse efficiency by implementing new inventory management systems.
  • Supervised a team of 15+ warehouse staffs, providing leadership, training, and development, ensuring adherence to industry best practices and compliance with safety regulations.
  • Negotiated favorable pricing and delivery terms with suppliers and service providers, securing long-term relationships and improving service levels.
  • Conducted regular audits and cycle counts, ensuring inventory accuracy and identifying areas for improvement in the warehousing process.
  • Collaborated with senior management to forecast inventory needs and streamline operations, reducing lead times.
  • Developed marketing strategies to support service offerings, resulting in a 15% increase in customer acquisition.
  • Oversaw maintenance of warehouse equipment such as forklifts, pallet jacks, conveyor belts ensuring safe operation at all times.
  • Ensured safety compliance by conducting regular inspections, addressing potential hazards, and providing necessary safety equipment for staff members.
  • Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
  • Supervised receiving, stocking and shipment in high-volume warehouse environment.
  • Implemented innovative promotional tactics that captured consumer attention, resulting in increased market share over competitors.
  • Analyzed market trends to adapt sales strategies, ensuring consistent growth in a competitive landscape.
  • Built strong relationships with clients through exceptional customer service, leading to increased repeat business.
  • Designed and executed email marketing campaigns that increased open rates, click-through rates, and lead generation.
  • Increased sales revenue by developing and implementing strategic marketing plans and sales initiatives.
  • Oversaw budget allocation for marketing campaigns, ensuring optimal resource utilization for maximum impact on sales targets.
  • Established long-term partnerships with industry influencers to increase brand visibility within target markets.
  • Enhanced customer experience through regular feedback collection, identifying areas for improvement in product offerings or sales processes.
  • Negotiated contracts with key partners and suppliers, optimizing costs while maintaining quality standards.
  • Analyzed sales and marketing data for improved strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Communicated service quality and market comparisons by creating sales presentations.
  • Participated in the new warehouse 101 by ABC's project.
  • Fostered a culture of continuous learning by conducting training sessions and workshops aimed at enhancing team skills and knowledge.
  • Identified potential risks and developed mitigation strategies to minimize impact on project success.

Customer Assistant

Skyfleet Ltd
01.2017 - 12.2018
  • Managed the rental fleet vehicles, overseeing vehicle delivery schedules, ensuring 100% fleet availability.
  • Built strong relationships with customers by providing personalized recommendations and attentive service.
  • Collaborated with colleagues to ensure seamless customer service during high-traffic periods.
  • Streamlined the checkout process for faster transactions, enhancing overall customer experience.
  • Consistently achieved performance metrics through proactive selling techniques and excellent client relationship management.
  • Implemented cost-effective inventory management practices, leading to a reduction in maintenance costs.
  • Coordinated with vendors for the timely delivery of vehicles and accessories, ensuring fleet readiness and customer satisfaction.
  • Managed customer relationships, addressing inquiries, resolving complaints, and offering product knowledge to improve the customer experience.
  • Contributed to fleet maintenance and logistics planning, ensuring timely servicing and compliance with insurance and licensing requirements.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Postgraduate Diploma - Project Management

Mancosa University
Durban
07.2025

Bachelor of Commerce - Supply Chain Management

Mancosa University
Durban
07.2024

Higher Certificate - Business Management

Regent Business School
Durban
11.2022

Skills

  • Procurement & Sourcing
  • Vendor Management & Negotiation
  • Supply Chain Optimization
  • Contract Management
  • Inventory & Warehouse Management
  • Logistics Coordination
  • Cost Reduction & Efficiency Improvement
  • Team Leadership
  • Cross-functional Collaboration
  • CRM & ERP Systems: IQ-ship, AFSYS
  • Sales expertise
  • Product knowledge
  • Customer service
  • Relationship building
  • Decision-making
  • Team management

Websites

LANGUAGES

English
French

Hobbies and Interests

Logistics and Supply Chain Innovations, 

Traveling and exploring global logistics trends, 

Sustainable procurement practices and green supply chain solutions, 

Networking & Industry Events, 

Staying active with team sports such as football to promote leadership and collaboration.

Timeline

Sales Executive

Sharaf Shipping Agency Ltd
04.2023 - Current

Warehouse Officer / Sales & Marketing Officer

Speedfreight Ltd (ABC Group)
01.2019 - 03.2023

Customer Assistant

Skyfleet Ltd
01.2017 - 12.2018

Postgraduate Diploma - Project Management

Mancosa University

Bachelor of Commerce - Supply Chain Management

Mancosa University

Higher Certificate - Business Management

Regent Business School

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MIKY DWAIN CHAN TSUN CHING