MIKE GASPARD
PORT MATHURIN,PW
Summary
Skilled Mobile Repair Technician with comprehensive experience in troubleshooting, diagnosing, and repairing a wide range of mobile devices. Known for precision and attention to detail with strong problem-solving abilities. Recognized for ability to communicate complex technical information to non-technical users, enhancing customer satisfaction. Previous work has led to significant reduction in device returns due to effective repairs.
Overview
3
3
years of professional experience
Work History
Mobile Repair Technician
RC COLLECTION
Port Mathurin
06.2021 - 01.2024
- Performed diagnostic tests on mobile devices to identify and troubleshoot issues.
- Installed, configured and tested software applications on mobile devices.
- Replaced broken parts such as LCD screens, motherboards and batteries in mobile devices.
- Repaired damaged ports, jacks and connectors on mobile devices.
- Conducted quality control inspections of repaired mobile devices.
- Updated device firmware and operating systems for optimal performance.
- Created detailed repair reports for each job performed.
- Provided technical support to customers regarding their mobile devices.
- Assisted with training new technicians on proper repair techniques.
- Troubleshot hardware components such as RAM, ROM, SIM cards.
- Diagnosed network connectivity problems in mobile devices.
- Resolved software compatibility issues between different platforms.
- Configured settings to optimize user experience on a variety of platforms.
- Utilized specialized tools to troubleshoot complex hardware issues.
- Analyzed system logs to detect potential errors or malfunctions.
- Recovered lost data from malfunctioning mobile phones.
- Inspected returned products for warranty-related defects or damage.
- Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.
- Inspected, tested and troubleshot smartphones and tablets.
- Maintained clean, organized and professional workspaces in line with company reputation for excellence.
- Reclaimed components from electronic devices for recycling, sale or use in future repairs.
- Read and interpreted technical documentation to complete accurate work.
- Extended device life through preventive maintenance and skilled repairs for malfunctions.
- Recorded type and cost of maintenance or repair work.
- Ordered parts, supplies or equipment from catalogs or suppliers.
Education
SCHOOL CERTIFICATE - ADD MATHS AND SCIENCE
BHUJOHARRY BOYS SECONDARY SCHOOL
PORT LOUIS,RUE DESFORGESFORM 1 - FORM 4 -
MARECHAL COLLEGE
MARECHAL, ILE RODRIGUESSkills
- Component Replacement
- Data Recovery
- Hardware Repair
- Electronics knowledge
- Battery Replacement
- Device assembly
- Software repair
- Warranty processing
- Knowledge Sharing
- Software Debugging
- Performance Optimization
- Software Installation
- Hardware upgrades
- Mobile Device Management
- System updates
- Network configuration
Languages
CREOLE
First Language
English
Proficient (C2)
C2
French
Proficient (C2)
C2
Timeline
Mobile Repair Technician
RC COLLECTION
06.2021 - 01.2024
SCHOOL CERTIFICATE - ADD MATHS AND SCIENCE
BHUJOHARRY BOYS SECONDARY SCHOOL
FORM 1 - FORM 4 -
MARECHAL COLLEGE
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