Michèle Dorothy Gentil
Pamplemousses,Mauritius
Summary
A highly motivated and dedicated professional with 7 years of experience in customer service. Known for delivering exceptional customer care while maintaining professionalism, integrity, and confidentiality. Adept at problem-solving, multitasking, and using innovative strategies for process improvement. Strong communication, interpersonal, and organizational skills. Proficient in MS office applications, property management software (Opera), Navision 2009/2016, Micros Fidelio, Global Service Partner Network (GSPN),WINHMS and PABX systems.
Overview
12
12
years of professional experience
2011
2011
years of post-secondary education
Work History
Purchasing Officer
Rogers Hospitality
03.2024 - 03.2025
- Established and maintained strong relationships with suppliers and vendors
- Negotiate the best prices with suppliers to ensure cost-effectiveness
- Ensured purchased goods met quality standards and specifications (mainly Capex and Opex)
- Created and processed purchase orders accurately and promptly
- Analyse market trends to identify cost-saving opportunities
- Maintained detailed records of purchases, suppliers, and agreements for audit purposes
Customer Service Officer
The BrandHouse Ltd
08.2016 - 12.2023
- Coordinated repairs or exchanges of equipment with technicians
- Communicated and assisted customers with inquiries via phone and updated them on repair progress
- Handled outdoor customer requests and scheduled technician interventions
- Ensured technicians had the necessary information and documentation for interventions
- Managed warranty documents and ensured proper filing and prompt availability of information
- Assisted in opening and closing jobs in Navision and GSPN (Samsung Global Service Partner Network)
- Handled customer complaints via various platforms (Facebook, Galaxy Web Pages, etc.) for after-sales service
- Ensured staƣ grooming standards were respected and provided daily attendance reports for CSCs
- Prepared price quotations for repairs and secured management approval
- Acted as a backup in the absence of the customer service executive
Receptionist
Mourouk Ebony Hotel
01.2015 - 01.2016
- Managed incoming and outgoing calls, ensuring a smooth communication flow
- Greeted and registered guests, ensuring a welcoming atmosphere
- Organized tours and assisted with holiday planning as a guest relations agent
- Provided information on room availability, reservations, and guest letters
- Prepared room lists and promotes hotel services and facilities
- Provided special attention to repeated and VIP guests
- Performed cashier duties, including guest bill payments
Helper
Familial Business
01.2013 - 01.2015
- Assisted in various business operations as needed
Education
National Certificate - Front OƯice Level 3
Mauritius Institute of Training and Development
Le Chou, Rodrigues 01.2015 - 01.2016
Higher School Certificate - undefined
Le Chou College
School Certificate -
Mont Lubin College
Skills
- Customer Service Excellence
- Multi-tasking & Time Management
- Effective Communication
- Problem-solving
- Resourcefulness
Custom
Available upon request.
Timeline
Purchasing Officer
Rogers Hospitality
03.2024 - 03.2025
Customer Service Officer
The BrandHouse Ltd
08.2016 - 12.2023
Receptionist
Mourouk Ebony Hotel
01.2015 - 01.2016
National Certificate - Front OƯice Level 3
Mauritius Institute of Training and Development
01.2015 - 01.2016
Helper
Familial Business
01.2013 - 01.2015
Higher School Certificate - undefined
Le Chou College
School Certificate -
Mont Lubin College
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