Michael Christopher Jonathan ZACHARIE
Gros Cailloux
Summary
Leadership trained Front Office Supervisor with scrupulous eye for detail and commitment to big-picture objectives. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Commended for consistently driving team success through company procedures enforcement and personnel training.
Overview
13
13
years of professional experience
Work History
Front office supervisor
MJ Holidays
11.2019 - Current
- To be in charge of the whole front office department (reception, guests’ relation, concierge)
- Making sure that the operation goes on smoothly
- Assisting the reservation team
- Verification of villas
- In charge of the account receivable (Invoices to be sent to Tour Operators and following up of payments)
- Handling guests complains
- Training of the team
- Ensuring of the cleanliness of the lobby, main pool, kids club, Gym
- Promoting and doing Marketing of the resort on social media
- Organising events in the resort like Brunch, Halloween party.
- Involve in the organisation of team building, end of year party, and other activities for the staffs
Guest Experience Coordinator
Art Rotana Hotel Amwaj Islands
11.2017 - 06.2019
- This position is equivalent to the assistant guest service Manager (managing a team of 30 people)
- In charge of the conciergerie team, belldesk, valet team and the executive lounge for guest staying in suites and superior rooms
- An accurate supervision of the rooms’ allocation on a daily basis by making sure that all the requests of our guests are being met
- Having a proper follow up of our guests, especially our VIP’s from booking time until they checked out our hotel
- Handling guests complains with efficiency
- In charge of the reception in the absence of front desk managers
- Performing Manager on duty when required
- Training of the staffs
- Doing the schedule on a weekly basis, preparing the monthly attendance sheet in order to be handed to the HR and planning the vacation of the team.
Front desk team leader
Art Rotana
06.2016 - 10.2017
- Training of the front desk team
- Doing the night audit
- Supervision of the front desk by ensuring that all the SOPs and standards are being followed.
Front desk agent
Art Rotana
12.2014 - 05.2016
- Performing check in and check out
- Performing cashiering tasks.
Front desk team leader
Dinarobin Hotel Golf & Spa
12.2013 - 11.2014
- Supervising the reception by making sure that standards and Sops were being followed.
Front desk Agent
Dinarobin Hotel Golf & Spa
11.2012 - 11.2013
Management trainee
Dinarobin Hotel Golf & Spa
07.2011 - 10.2012
Education
School certificate (O level) and higher school certificate (A Level) under the patronage of Cambridge University -
London College
Bsc (Hons) Tourism and Hospitality Management -
University of Technology
Skills
- Conflict Mediation
- Issue Handling
- Staff Management
- Decision-making capabilities
- Multitasking proficiency
- Team leadership
- Effective communication
Social Activities
- Member of the Mauritius Red Cross Society
- Member of the Committee of Youth Section
- Leader of the Youth Section of my Branch (2010 – 2014)
- Form part of the Emergency Response Unit Team (ERU)
- Evaluator of Post Disasters
References
- Patricia Auffray, Rooms Division Manager, Dinarobin Hotel, Mauritius, rds.di@bchot.com
- Yogesh Palan, Director of Front Office, Amwaj Rotana, Dubai, Yogesh.palan@rotana.com
- Fatima Oustouch, Director of HR, Art Rotana, Bahrain, fatima.oustouch@rotana.com
- Sanil Chovva, Rooms Director, Art Rotana Bahrain, Bahrain, sanil.chovva@rotana.com
- Bhakta Tiwari, Guest Service Manager, Art Rotana, Bahrain, bhakta.tiwari@rotana.com
Languages
French
Proficient
C2
English
Proficient
C2
Spanish
Elementary
A2
Additional Information
32 yrs
Timeline
Front office supervisor
MJ Holidays
11.2019 - Current
Guest Experience Coordinator
Art Rotana Hotel Amwaj Islands
11.2017 - 06.2019
Front desk team leader
Art Rotana
06.2016 - 10.2017
Front desk agent
Art Rotana
12.2014 - 05.2016
Front desk team leader
Dinarobin Hotel Golf & Spa
12.2013 - 11.2014
Front desk Agent
Dinarobin Hotel Golf & Spa
11.2012 - 11.2013
Management trainee
Dinarobin Hotel Golf & Spa
07.2011 - 10.2012
School certificate (O level) and higher school certificate (A Level) under the patronage of Cambridge University -
London College
Bsc (Hons) Tourism and Hospitality Management -
University of Technology
Similar Profiles
Kevina MudhooKevina Mudhoo
Reservations/Revenue & Commercial Manager at MJ HolidaysReservations/Revenue & Commercial Manager at MJ Holidays
Marlon JamesMarlon James
Small Business Owner at MJ Lawn Care Services LLCSmall Business Owner at MJ Lawn Care Services LLC
GAN LILIGAN LILI
OPERATION ASSISTANT MANAGER at MJ PHARMACARE (CENTRAL) (M) SDN. BHD.OPERATION ASSISTANT MANAGER at MJ PHARMACARE (CENTRAL) (M) SDN. BHD.