Mevin Permal Naidoo
Quatre Bornes
Summary
Dynamic Customer Service Associate with a proven track record at Accenture, excelling in customer inquiry resolution and CRM software utilization. Enhanced client satisfaction through effective team collaboration and service process improvements. Recognized for adaptability and commitment to quality assurance, fostering a supportive environment for new associates.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Accenture
03.2024 - Current
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Utilized CRM software to track interactions and manage client accounts effectively.
- Collaborated with team members to streamline service processes and improve response times.
- Provided training support for new associates, fostering a collaborative work environment.
Education
High School Diploma -
PALMA SSS
Quatre Bornes Skills
- Customer inquiry resolution
- CRM software utilization
- Team collaboration
- Service process improvement
- Data entry accuracy
- Quality assurance practices
- Reporting and analysis tools
- Adaptability to change
Certification
SC and HSC certificate
Additional Information
As hobbies, I love to do sports such as football, basketball, going to the gym and also I am a nature lover person who likes to hike very often
Timeline
Customer Service Associate
Accenture
03.2024 - Current
High School Diploma -
PALMA SSS