Mevindra Pothunnah
Mosque Road Surinam
Summary
Dedicated Team Leader with over 10 of experience in designing, implementing, and managing robust IT infrastructures. Proven expertise in Cloud Computing, Cybersecurity, Virtualization, Hyper-converged infrastructure, Server, and Storage adept at troubleshooting complex issues, and implementing strategic solutions to enhance operational efficiency. Strong leadership skills with a track record of successfully leading cross-functional teams. Committed to staying abreast of emerging technologies to drive innovation and deliver impactful results.
Overview
18
18
years of professional experience
Work History
Team Leader
Leal Communications And Informatics Ltd
07.2019 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Mentored team members to promote productivity, accuracy, and commitment to friendly service
- Performing Acting-Manager role during 2020-2021 and ensuring that all procedures, policies and ISO Standards stated and adopted by LCI for smooth operations within Engineering department while coordinating with different divisions within and across other departments
- Achieving and targeting sales figures
- Provide statistics, KPIs and report to top-level management
- Analyze and prioritize incidents, ensuring that best practice incident management processes and guidelines are being followed
- Respond to tenders in both private and public sector, assist in quotes preparations
- Responsible to ensure that technical design, installation, configuration, and implementation of IT equipment is done as per project requirements and within project timelines and costs and that escalation is done as and when required
- Responsible to ensure that proper documentation and trainings on implemented systems are provided to clients
- Consultation with international vendors and distributors to provide latest technologies available.
- Diagnose and resolve hardware and software issues pertaining to servers, converged and hyper converged infrastructure
- Assist in sales and pre-sales activities
- Solution sizing and building
- Provide Consulting services for clients regarding deployment of new infrastructure, upgrade, and expansion of their current infrastructure
- Provide Consulting services for Configuring Clusters, Storage and Backup Solutions and HCI Solutions with failover setup across different sites
- Work with clients and make sure to have least downtime or least production impact in times of hardship
- Hold weekly team meetings to inform team members on company news and updates
- Provide Azure Support in Managed Services to manage tenant, Azure Storage Accounts, Subscriptions.
- Deployment of Azure Web Apps.
- Enrollment of devices on Work Profiles. Deployment of applications on Androids, Windows and Apple products.
- Migration of mailboxes to Exchange Online.
- DNS management
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
- Reviewed, implemented and updated company records related to team activities for future reference
- Evaluated customer needs and feedback to drive product and service improvements
- Developed effective improvement plans in alignment with goals and specifications
- Deployment of multi-tenant Veeam Backup Solution
Senior IT Engineer
Leal Communications And Informatics Ltd
08.2016 - 07.2019
- Adhered to timelines to meet quality assurance targets.
- Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
- Assessed scope and requirements to assist with project design determinations.
- Established and maintained productive working relationships with stakeholders.
- Determined equipment failure root cause and implemented solutions.
- Identified needed parts to keep equipment in top operating condition.
- Responsible to perform site surveys and obtain proper knowledge of customer environment to effectively diagnose service requirements to assist in Pre-Sales proposal
- Responsible to coordinate project and delivery schedules to ensure that SLA is met, supervised, and ensure that progress status is accurately recorded and submitted to Management in timely manner
- Responsible to ensure that there is efficient and proper follow up with customer regarding outstanding issues and systematically informing Head of Engineering
- Responsible to prepare documentation on implemented systems and deliver training to customer
- Responsible to ensure proper handling of initial call from customers and carry out preventive and curative interventions in most professional manner to ensure that all interventions are completed on time, on Quantity and Quality
- Responsible to keep IT infrastructure with up-to-date firmware and provide timely update of Infrastructure health analysis to clients
- Installation and configuration of cluster and load balancing services
- Implementation and support of HPE Simplivity Hyper-Converged solutions
- Implementation and support of high-End Storage including HPE 3PAR, HPE Nimble solutions
- Implementation and support of high-End Servers including Blade Enclosures
- Implementation and support of VMware, Microsoft and Linux Cluster Environment
IT Engineer
Leal Communications And Informatics Ltd
08.2014 - 08.2016
- Performed scheduled service work, installations, testing and repairs.
- Executed troubleshooting and server support in both in-person and remote situations.
- Provided technical support in both on-site and telephone consultations.
- Maintained service schedule for software and hardware.
- Produced reports on success rates and remedial requirements.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Participate in customer meetings and assist in build technical solutions
- Work in close collaboration with other team members to propose IT solutions to clients
- Write up of technical proposals, write documentation and do presentations when required
- Do server and other IT equipment installation as per requirement and project timelines
- Define project scope and do proof of concepts
- Follow all company and ISO procedures
- Document all proposals and implementations
- Train staff and do knowledge sharing as required
- Microsoft solutions support
- VMware support
- Linux Support
Junior IT Engineer
Leal Communications And Informatics Ltd
10.2011 - 04.2014
- Ensure that all procedures, policies and ISO Standards stated and adopted by LCI for smooth and efficient running of Engineering Department
- Assist in site surveys and obtain proper Knowledge of customer environment to effectively define service requirement to assist the Head of Engineering in Pre-Sales Proposal
- Assist Senior IT Engineer in technical design, installation, configuration and implementation of IT equipment done as per project requirements and within project timelines and costs and that escalation is done as required
- Assist in project schedules to ensure that SLA is met
- Ensure that there is efficient and proper follow up with customer regarding outstanding issues and systematically keep the Head of Engineering informed of the status
- Follow company guidelines for Service Level Agreement (SLA) for responding to customer calls as per contractual agreement
- Perform effective 'debrief' and reporting of service call for future enhancements during weekly meetings
Analyst Programmer/System Administrator
Mautourco Ltd
07.2007 - 09.2011
- Tested server code to validate code changes.
- Performed regression and system-level testing to verify software quality prior to release.
- Tested hardware and performed troubleshooting techniques to identify problems.
- Implemented scripts to enhance user experience.
- Built databases and table structures for web applications.
- Design and Development of company’s web applications. All applications have been developed using following :
- Test, debug and document software developed internally
- Carry out maintenance and support of assigned systems
- Installation, configuration and supporting Linux and windows servers.
- Installation of MySQL, Apache and ColdFusion under Centos OS.
- Establishing replication of MySQL databases.
- Ensuring VPN connection.
- Ensuring network infrastructure is up and running with help of monitoring tools.
- Answering technical queries.
- Monitoring and tuning performance.
- Analyzing system logs and identifying issues.
IT Officer
Mauritius Broadcasting Corporation
02.2006 - 03.2007
- Customized and repaired technology based on staff requests.
- Worked on the Human Resource Management System.
- Development of module for media management
- Troubleshooting and network support.
- Data cabling.
- Diagnose and resolve technical and software issues pertaining to desktops, laptops and printers.
- Customize software and hardware environment according to the needs of end user.
- Answer phone calls/chats from users/Supplier, to resolve specific problems.
- Telephone cabling
- Configuration of thin client and printer on network based on Linux environment.
Education
Bachelor of Science - Electronics & Computer Science
University of Mauritius
Mauritius, Reduit10.2006
Skills
- Overseeing Daily Activities
- Key Performance Indicators (KPI)
- Issue Resolution
- Teamwork and Collaboration
- Continuous Improvement Strategies
- Work Planning and Prioritization
- Attention to Detail
- Analytical Thinking
- Continuous Professional Improvement
- Complex Problem-Solving
Languages
French
Proficient
C2
English
Proficient
C2
Timeline
Team Leader
Leal Communications And Informatics Ltd
07.2019 - Current
Senior IT Engineer
Leal Communications And Informatics Ltd
08.2016 - 07.2019
IT Engineer
Leal Communications And Informatics Ltd
08.2014 - 08.2016
Junior IT Engineer
Leal Communications And Informatics Ltd
10.2011 - 04.2014
Analyst Programmer/System Administrator
Mautourco Ltd
07.2007 - 09.2011
IT Officer
Mauritius Broadcasting Corporation
02.2006 - 03.2007
Bachelor of Science - Electronics & Computer Science
University of Mauritius
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