MEUNIER EMILIE
Chemin Grenier,SA
Summary
Dynamic Senior Insurance Operations Associate at Allianz Services Mauritius with a proven track record in customer service and problem resolution. Expertly managed roadside assistance cases, ensuring customer satisfaction and effective communication.
Overview
2
2
Languages
13
13
years of post-secondary education
2027
2027
years of professional experience
Work History
Senior Insurance Operations Associate
Allianz Services Mauritius
Ebene
07.2024 - Current
- Resolved customer inquiries efficiently, ensuring satisfaction while maintaining professionalism and empathy.
- Verified insurance and roadside assistance coverage and customer eligibility, ensuring compliance with established procedures.
- Managed roadside assistance cases end-to-end, coordinating towing and repair services, communicating with service providers, updating customers, and ensuring accurate documentation and closure.
Customer Service Agent
Solocal Interactive Ltd
Port Mathurin
- Resolved customer inquiries and issues with effective problem-solving techniques.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Answered incoming calls promptly and professionally within company standards.
- Resolved customer complaints quickly and efficiently.
- Demonstrated patience and empathy while handling challenging customer situations.
- Provided excellent support to customers via phone.
- Utilized CRM software to track and manage customer interactions efficiently.
- Provided technical support over the phone when needed.
Education
Certificate Of Excellence - Premiers Secours Civiques
Mauritius Red Cross Society
05.2025 - 05.2027
Langue Française Pour Les Affaires -
VATEL
11.2021 - 01.2022
Entrepreneurship Education - Entrepreneurship
Ministry of Education And Human Resources
11.2015 - 11.2015
School Certificate -
Marechal College
01.2010 - 11.2014
Internet And Computing Core Certification IC3 Programme - Computer Studies
Ministry of Information And Communication Technology
10.2012 - 10.2012
Certificate Of Primary Education -
Mangues Government School
01.2004 - 09.2009
Certificate Of Excellence - Oskar Recognition Best Debutant
Allianz
Skills
- Case management
- Technical support
- Problem resolution
- Customer service
- Effective communication
Languages
English
Upper Intermediate (B2)
B2
French
Upper Intermediate (B2)
B2
Affiliations
- First Aider at Allianz Services Mauritius.
Dance member in the Allianz Band of Allianz Services Mauritius.
Timeline
Certificate Of Excellence - Premiers Secours Civiques
Mauritius Red Cross Society
05.2025 - 05.2027
Senior Insurance Operations Associate
Allianz Services Mauritius
07.2024 - Current
Langue Française Pour Les Affaires -
VATEL
11.2021 - 01.2022
Entrepreneurship Education - Entrepreneurship
Ministry of Education And Human Resources
11.2015 - 11.2015
Internet And Computing Core Certification IC3 Programme - Computer Studies
Ministry of Information And Communication Technology
10.2012 - 10.2012
School Certificate -
Marechal College
01.2010 - 11.2014
Certificate Of Primary Education -
Mangues Government School
01.2004 - 09.2009
Customer Service Agent
Solocal Interactive Ltd
Certificate Of Excellence - Oskar Recognition Best Debutant
Allianz