Summary
Overview
Work History
Education
Skills
Certification
Languages
Personal Information
Hobbies and Interests
Timeline
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Mervyn Mahadeea

Castel

Summary

Motivated and recognized for assessing operational needs and developing solutions to save costs, improve revenues, and drive customer satisfaction. Resourceful and well-organized with excellent leadership and team building record.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Team Leader - Gateway Operations

Celero Ltd
01.2023 - Current
  • Supervise and lead operations staff, ensuring efficient shipment processing.
  • Oversee daily gateway operations, ensuring accuracy and adherence to standards.
  • Monitor performance metrics and implement process improvements.
  • Address customer inquiries and resolve operational issues.
  • Ensure compliance with safety and regulatory requirements.

Team Leader - Air Freight and Inland Operations

Celero Ltd
01.2021 - 12.2022
  • Responsible for leading air freight team daily operations
  • Handle full set of cargo procedures and activities
  • Liaise and build strong relationships with airline and customer
  • Communicate with CS team, Clearance team and sales team to achieve a smooth operation process
  • Prepare and consolidate regular reports for management review
  • Ad hoc projects as assigned
  • Follow up on local collections and deliveries
  • Invoicing of customers.

Express Customer Service Officer

Celero Ltd
01.2015 - 01.2022
  • To ensure proper quotation follow up
  • Good relationship with clients/agents/airlines and others related service providers
  • Follow up pick up/deliveries of customers
  • Maintaining the Service Quality Customer Service Standards Library for the department
  • Supporting management and staff to help create their own successful and productive team and become effective team leaders
  • Maintaining good staff relations through effective communication, leadership, discipline and motivation Advertiser
  • Advertising services of different agency.

Education

BBA - General Management

University of Technology, Mauritius
Mauritius
08.2021

Diploma - Cargo Introductory

G2ACAMAS
Quatre Bornes
09.2017

Higher School Certificate -

Saint Mary's College
Rose Hill, Mauritius
11.2014

School Certificate -

Saint Mary's College
Rose Hill, Mauritius
11.2012

Skills

  • Flexibility
  • Teamwork
  • Computer skills
  • Customer Service
  • Time management
  • Knowledge sharing
  • Self-Motivation
  • Conflict Resolution
  • Mathematics
  • Adaptability
  • Ability to Work Under Pressure
  • Decision Making

Certification

  • BSc (Hons) General Management, University Of Technology, Mauritius, La Tour Koenig
  • End Profile in Office User and Application Specialist, Wisdom In Tech, Quatre Bornes, Plaines Wilhems District
  • Higher School Certificate, Saint Mary's College, Rose Hill
  • Cargo Introductory (Diploma), G2ACamas, Quatre Bornes, Plaines Wilhems District
  • Dangerous Goods Regulations, IATA Certified

Languages

English
Creole
French

Personal Information

Date of Birth: 02 Jan 1996

Marital Status: Single

Driving License: Private Car

Hobbies and Interests

  • Music
  • Sports
  • Nature
  • Reading

Timeline

Team Leader - Gateway Operations

Celero Ltd
01.2023 - Current

Team Leader - Air Freight and Inland Operations

Celero Ltd
01.2021 - 12.2022

Express Customer Service Officer

Celero Ltd
01.2015 - 01.2022

BBA - General Management

University of Technology, Mauritius

Diploma - Cargo Introductory

G2ACAMAS

Higher School Certificate -

Saint Mary's College

School Certificate -

Saint Mary's College

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Mervyn Mahadeea