Summary
Overview
Work History
Education
Skills
Internships
Hobbies and Interests
References
Timeline
Generic
Mervin Appadoo

Mervin Appadoo

7 Cascades Henrietta,Vacoas

Summary

Skilled Management Support Officer with background in providing administrative, operational and strategic support to senior management. Experienced in coordinating projects, preparing reports, managing schedules and liaising with departments. Strong organizational skills with ability to multitask and prioritize workload for optimal efficiency. Notable impact made in previous work through facilitating smooth operations and contributing to team objectives. Additionally, never had any communication barriers and have always been extroverted and helpful.

Overview

9
9
years of professional experience

Work History

Tourist Guide (Part-time)

Raj Adventures
7 Cascades Henrietta, Vacoas
01.2017 - Current
  • Guided diverse groups through various tourist attractions and cultural sites.
  • Developed engaging narratives to enhance visitor experiences and understanding.
  • Provided detailed information on local history, traditions, and geography during tours.
  • Ensured safety and compliance with regulations during all guided excursions.
  • Collected feedback from guests to improve future tour offerings and services.
  • Created tour programs with focus on providing positive guest experiences.

Management Support Officer

Mauritius Qualifications Authority
Hyvec Business Park , Ebene
07.2024 - 07.2025
  • Assisted in coordinating office operations and administrative tasks efficiently.
  • Managed scheduling and calendar for team meetings and events effectively.
  • Facilitated communication between departments to enhance collaboration efforts.
  • Answered incoming calls from customers and responded to inquiries in a timely manner.
  • Prepared meeting minutes and distributed to all relevant parties.
  • Provided technical assistance with software applications used by the management team.
  • Provided administrative support to the management team, including scheduling meetings and preparing agendas.
  • Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
  • Handled confidential information with discretion and integrity.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.

BLENDED ADVISOR II

CONVERGYS LTD MAURITIUS AKA CONCENTRIX
08.2021 - 10.2023
  • ADVISOR & KYC ANALYST FOR CONCENTRIX MAURITIUS. WITH MORE THAN 2 YEARS EXPERIENCE.
  • CURRENTLY WORKING FOR AMERICAN EXPRESS AS KYC ADVISOR. (PROJECT BY CONCENTRIX MAURITIUS)
  • BEST AGENT FOR 3 CONSECUTIVE MONTHS.
  • Performing outbound calls for the French market – Customer Advisor.
  • BACKOFFICE EXPERIENCE, DEALING WITH CLIENTS BANK DOCUMENTS – UPDATING, PROCESSING OR CLOSING.
  • IN TOUCH WITH CUSTOMERS CONCERNING THEIR CONTRACTS
  • USE OF SOFTWARE LIKE CITRIX.

TRAINER

CONVERGYS LTD MAURITIUS AKA CONCENTRIX
06.2023 - 10.2023
  • PROMOTED AS TRAINER
  • FACILITATING NEWCOMERS WITH WORK PROCESS
  • PREPARING DAILY REPORTS
  • ACQUIRED NEW SKILLS – LEARNING PAYROLL

Education

BSc (Hons) Management - Management

Open University of Mauritius
Open University, Curepipe
11-2025

Level 5 Higher Diploma in Hospitality Management - Hospitality Management

Elite Business School & Finance
01.2019

Diploma in CTH – Confederation of Tourism and Hospitality Management - Hospitality Management

Elite Business School & Finance
01.2017

HSC A'LEVEL - Business Studies, Economics, General Paper, French

Palma State Secondary School
01.2016

SC O'LEVEL - French, Economics, English, Business Studies, Principles of Accounts, Mathematics

Palma State Secondary School
01.2014

Certificate of Primary Education -

Henrietta Government School
01.2009

ACCA Level 1 (Exam Not Attempted) -

Elite Business School

Skills

  • Good communication skills
  • High productivity percentage at work
  • Always ready for new challenges
  • Fluent French and English (both written and spoken)
  • Ability to work under pressure
  • Ability to work in a team
  • Highly Responsible and reliable
  • Patient and always ready to help
  • Computer Literate
  • Public speaking skills
  • Customer service
  • Time management
  • Document preparation
  • Critical thinking
  • Employee training
  • Document management
  • Business administration
  • Administrative support
  • Interpersonal communication
  • Schedule & calendar planning
  • Financial services
  • Technical support
  • Email management

Internships

  • Trainee, Heritage Le Telfair Golf & Wellness Resort, Bel Ombre
  • October 2018 — April 2019
  • Maintained high levels of efficiency during training by taking detailed notes and asking questions
  • Learned new materials, processes and programs quickly

Hobbies and Interests

Football, Hiking and discovering Mauritius (passionate about the beauty of our island), Music, Swimming, Following Politics and actualities of different countries, Often participate in campaigns of cleaning

References

References available upon request.

Timeline

Management Support Officer

Mauritius Qualifications Authority
07.2024 - 07.2025

TRAINER

CONVERGYS LTD MAURITIUS AKA CONCENTRIX
06.2023 - 10.2023

BLENDED ADVISOR II

CONVERGYS LTD MAURITIUS AKA CONCENTRIX
08.2021 - 10.2023

Tourist Guide (Part-time)

Raj Adventures
01.2017 - Current

BSc (Hons) Management - Management

Open University of Mauritius

Level 5 Higher Diploma in Hospitality Management - Hospitality Management

Elite Business School & Finance

Diploma in CTH – Confederation of Tourism and Hospitality Management - Hospitality Management

Elite Business School & Finance

HSC A'LEVEL - Business Studies, Economics, General Paper, French

Palma State Secondary School

SC O'LEVEL - French, Economics, English, Business Studies, Principles of Accounts, Mathematics

Palma State Secondary School

Certificate of Primary Education -

Henrietta Government School

ACCA Level 1 (Exam Not Attempted) -

Elite Business School

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Mervin Appadoo