Melissa Dambra
Beau-Bassin, Rose-Hill
Summary
I am a highly motivated and hardworking individual who has completed a diploma in communication. I am an Organized and dedicated woman with proven track record of providing exceptional customer service in fast-paced environments. I offer keen attention to detail and strong ability to adapt and learn quickly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am seeking a good position in the communication or customer-oriented field.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Novatay Ship management ( Taylor Smith Group )
04.2023 - Current
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to place orders on Navision software,
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Assisted with onboarding of new employees.
Clerk
Mauritius Commercial Bank
11.2022 - 01.2023
- Interact with customers in-person to provide information during peak season.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Help promoting the use of MCB banking services such as the Juice app, internet banking and Self-Service kiosk.
- Introduce customers to the use of atms.
- Filling and providing clerical support.
Reservation Officer
La Sentinelle
08.2022 - 10.2022
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Analyzing and put data entry regarding adverts of competitors (other newspaper agencies)
- Create Legal notices/ In Memoriam/ and upload materials.
- Send invoices and quotations when requested.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Provided customers with information about availability and pricing.
- Handled billing information over phone and in-person.
- Deal with payments
Operator
Natec Medical
11.2021 - 08.2022
- Natec Medical is a company based in designing and volume manufacturing high quality catheters.
- Production of catheters manually.
- Set up machines to start production cycles of cathethers.
- Performed quality assurance tasks to promote accuracy and minimize mistakes.
- Conducted inspection of in-process or finished product.
- Kept accurate records of defective units or products.
- Fed raw materials and components into semi-automated machines according to production needs.
Trainee• Front Desk
casela
11.2018 - 12.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Resolved customer problems and complaints.
- Provide information for scheduled activities.
Hostess
Glam Ltd / phoenix
01.2018 - 11.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout promoting events.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
Education
Diploma -
Ba - Communication
University Of Technology (UTM)
2021
Bsc(Hons) - Web and Multimedia Development
University Of Mauritius (UOM)
2019
Higher School Certificate - undefined
Loreto College
2018
Delf B2 Certificate -
Loreto College Rose-Hill
2017
School Certificate -
Loreto College Rose-Hill
2016
Skills
- Professional
- Computer Literate
- Team Bonding
- Problem Resolution
- Great Communicator
- Problem-Solving
- Quick learner
- Marketing
- Detailed Meeting Minutes
Timeline
Administrative Assistant
Novatay Ship management ( Taylor Smith Group )
04.2023 - Current
Clerk
Mauritius Commercial Bank
11.2022 - 01.2023
Reservation Officer
La Sentinelle
08.2022 - 10.2022
Operator
Natec Medical
11.2021 - 08.2022
Trainee• Front Desk
casela
11.2018 - 12.2018
Hostess
Glam Ltd / phoenix
01.2018 - 11.2018
Diploma -
Ba - Communication
University Of Technology (UTM)
Bsc(Hons) - Web and Multimedia Development
University Of Mauritius (UOM)
Higher School Certificate - undefined
Loreto College
Delf B2 Certificate -
Loreto College Rose-Hill
School Certificate -
Loreto College Rose-Hill
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