Melini Pillay Vyapooree
Rose Hill
Summary
Dynamic professional with a proven track record at Sands Suite Resort and Spa, excelling in time management and verbal communication. Driven Front Office Assistant highly skilled in managing reservations, telephone calls and customer inquiries. Friendly and prompt guest services with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and Cash handling. Professional use of HMS software and MS office.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Office Assistant
Sands Suite Resort and Spa
01.2023 - 06.2024
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Reviewed and updated customer information in database for accuracy.
- Responded to inquiries from callers seeking information.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Front Office Assistant
Victoria Beachcomber
04.2022 - 12.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Increased client retention by providing exceptional service while managing check-in and check-out processes.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
Interior Designer
Home Depot
02.2021 - 09.2021
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Selected and sourced materials, furniture, and accessories for aesthetically pleasing spaces.
- Participated in furniture selection and documentation of specifications.
Education
Nc3 Front Office
Ecole Hoteliere Sir Gaetan Duval
Rose Hill06.2024
Draughtmanship And Building Construction
JR School
Port Louis, Mauritius06.2020
Diploma in Business Administration
Uni Athena
United KingdomSC GCE O'level
Eden College Girls / Patten College Girls
Rose-Hill Skills
- Reception duties
- Time Management
- Verbal and Written communication skills
- Cash Handling
- Highly motivated and eager to learn new things
- Customer focus
- Listening Skills
Certification
- Website development (Beginners certification) at New Skills Academy
- Mini MBA program at International Business Management institute Berlin -Germany
- Interior design certification at New Skills Academy
Languages
Mauritian Creole
Native language
English
Proficient
C2
French
Proficient
C2
Timeline
Front Office Assistant
Sands Suite Resort and Spa
01.2023 - 06.2024
Front Office Assistant
Victoria Beachcomber
04.2022 - 12.2022
Interior Designer
Home Depot
02.2021 - 09.2021
Nc3 Front Office
Ecole Hoteliere Sir Gaetan Duval
Draughtmanship And Building Construction
JR School
Diploma in Business Administration
Uni Athena
SC GCE O'level
Eden College Girls / Patten College Girls
- Website development (Beginners certification) at New Skills Academy
- Mini MBA program at International Business Management institute Berlin -Germany
- Interior design certification at New Skills Academy
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