Melcres Arcillas Piedad
Chemin Grenier
Summary
Dedicated spa receptionist and therapist offering exceptional customer service and personalized massage services.
Overview
12
12
years of professional experience
Work History
Spa Therapist
Heritage Le Telfair
Bel Ombre
05.2024 - Current
- Providing massage services and body treatments to guests using products
- Assessing guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy/ before beginning service
- Promoting and selling spa/salon services
- Cleaning, maintaining, and sterilizing tools
- Maintain cleanliness of treatment room throughout shift
Spa Receptionist cum Therapist
JW Marriott Mauritius Resort
Black River
11.2022 - 05.2024
- Welcoming and greeting clients warmly and ensuring that they feel comfortable and happy on their visit
- Building and maintaining good relationship with clients by interacting warmly with them and recommending products in line with monthly targets
- Taking spa booking using Book4Time system
- Processing payment through post to room charge or by card
- Providing guidance to clients on the procedures at the spa
- Answering telephone calls and provide accurate information to clients
- Providing massage services and body treatments to guests using products
- Assessing guest needs and inquire about contraindications (e.g., allergies, high blood pressure, and pregnancy/ before beginning service
- Promoting and selling spa/salon services
- Cleaning, maintaining, and sterilizing tools
- Maintain cleanliness of treatment room throughout shift
- Handling inappropriate guest behavior by following Marriott International standard operating procedures for inappropriate conduct for guests and therapist
Trainee Spa Therapist
Tamassa Resort
Savanne
07.2022 - 10.2022
- Performing professional spa treatments providing uncompromising attention to guest services
- Providing high standards of efficiency, professionalism, conduct and customer care
- Maximizing all sales opportunities and revenues through spa visits and consultations
Receiving Encoder
Puregold Price Club, Inc.
06.2015 - 05.2018
- Creating Receiver Authorization through the MMS System
- After the Receiving Clerk finished checking the deliveries, the RA (Receiver Authorization) must be encoded by entering the right number of quantities into the System which is called the Receiver Confirmation Report
- Monitor Transfers (Transfer in and Transfer out of items from the store or from the other store)
- Reading and replying to emails from the Head Office through the use of Mozilla Thunderbird
- Generate RA & DSD Summary Report
Receiving Clerk
Puregold Price Club, Inc.
11.2014 - 05.2015
- Receive incoming shipments and assist in unloading procedures
- Study invoices and bills to ensure an appropriate order
- Check incoming shipments for damages and ensure accuracy of the count
- Direct movement of shipment to storage area
- Manage data entry tasks for reporting purposes
- Assist supervisors in training new hires
Cashier
SM Hypermarket Molino
02.2014 - 07.2014
- Welcome customers entering the grocery store
- Use a barcode reader, scanner, and computer to enter cash and bill information
- Receive payment from customers by cash and credit cards
- Calculate money in the cash drawer at the beginning and the ending of shifts to make sure that amount is accurate and that there is sufficient change
- Report and sort irregular transactions
Service Crew
Jollibee Food Corporation
12.2012 - 05.2013
- Welcome customers entering the restaurant, settle them down and take orders; process the order
- Pack and serve warm food efficiently, in accordance with the order
- Cleaning the Station after the Shift
Cashier
Gaisano Capital Surigao
05.2012 - 11.2012
- Welcome customers entering the grocery store
- Use a barcode reader, scanner, and computer to enter cash and bill information
- Receive payment from customers by cash and credit cards
- Calculate money in the cash drawer at the beginning and the ending of shifts to make sure that amount is accurate and that there is sufficient change
- Report and sort irregular transactions
Education
Professional Makeup Artistry & Skin Care Facial Therapy -
U Wellness Spa
Quatre Borne, Mauritius04.2024
Swedish Massage MQA Approved -
Traditional Massage School
Floreal, Plaines Wilhems, Mauritius05.2022
Bachelor of Science - Information Technology
Surigao State College of Technology
Surigao City, Philippines12.2011
Skills
- Swedish Massage
- Deep Tissue Massage
- Appointment Scheduling
- Sanitation Practices
- Ayurvedic massage
- Customer service
- Professionalism
- Active listening
- Communication
- Assisted stretching
- Facial massage therapy
- Computer skills
- Hot Stone Massage
- Book4Time use
References
Will be provided upon request.
Languages
Tagalog
First Language
English
Proficient (C2)
C2
French
Beginner (A1)
A1
Timeline
Spa Therapist
Heritage Le Telfair
05.2024 - Current
Spa Receptionist cum Therapist
JW Marriott Mauritius Resort
11.2022 - 05.2024
Trainee Spa Therapist
Tamassa Resort
07.2022 - 10.2022
Receiving Encoder
Puregold Price Club, Inc.
06.2015 - 05.2018
Receiving Clerk
Puregold Price Club, Inc.
11.2014 - 05.2015
Cashier
SM Hypermarket Molino
02.2014 - 07.2014
Service Crew
Jollibee Food Corporation
12.2012 - 05.2013
Cashier
Gaisano Capital Surigao
05.2012 - 11.2012
Professional Makeup Artistry & Skin Care Facial Therapy -
U Wellness Spa
Swedish Massage MQA Approved -
Traditional Massage School
Bachelor of Science - Information Technology
Surigao State College of Technology
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