Melany Nancy
Cap Malheureux
Summary
Dynamic professional with extensive experience as a Personal Assistant at Victoria Beachcomber Resort & Spa, excelling in administrative and organizational skills. Proven track record in enhancing guest relations and operational support, coupled with strong communication abilities. Adept at managing confidential information and fostering collaboration across departments to drive efficiency.
Overview
16
16
years of professional experience
Work History
Personal Assistant to the General Manager
Victoria Beachcomber Resort & Spa
09.2019 - Current
- Manage the General Manager’s calendar, including scheduling of meetings, appointments, and travel arrangements.
- Screen and respond to emails, calls, and correspondence on behalf of the General Manager, maintaining a high level of professionalism and confidentiality.
- Coordinate internal and external meetings, including preparing agendas, taking minutes, and following up on action points.
- Draft and format documents, reports, memos, and presentations as requested by the General Manager.
- Liaise with heads of departments to facilitate smooth communication and ensure alignment with the General Manager’s directives.
- Handle confidential documents and information with the utmost discretion.
- Provide support on special projects, internal communications, and guest correspondence.
- Maintain a well-organized filing system, both digital and physical, for quick access to key documents.
Guest Relations Officer
Canonnier Beachcomber Golf Resort & Spa
09.2017 - 09.2019
- Managed VIP guest relations, ensuring exceptional service levels were met at all times.
- Greeted guests upon arrival and offered assistance.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Resolved guest complaints diplomatically, resulting in increased loyalty and repeat business.
Kitchen Clerk
Canonnier Beachcomber Golf Resort & Spa
06.2012 - 09.2017
- Perform administrative tasks such as filing, updating kitchen records, managing inventory logs, and processing internal requisitions.
- Assist in maintaining documentation related to food safety, cleaning schedules, temperature logs, and HACCP compliance.
- Monitor hygiene and sanitation procedures within the kitchen and ensure records are accurately completed by the kitchen team.
- Assist Executive Chef Mooroohun Coopen with managing his email inbox and responding to external communication, both in his role as Executive Chef and as President of the Mauritian Chefs Association.
Online Editor/Content Moderator
Air Valid Development Ltd
10.2009 - 06.2012
- Edit and publish live news content related to global airline operations, including flight updates, route changes, delays, strikes, and industry developments.
- Ensure all information displayed on the website regarding airline companies is current, verified, and aligned with brand standards.
- Monitor live feeds and press releases from airlines and aviation authorities for potential content updates.
Education
Mindfulness-based Resilience -
School of Integrative Health And Wellness
Victoria Beachcomber Resort & Spa10-2024
Intelligence Emotionnelle -
Talent Innovation Ltd
Victoria Beachcomber Resort & Spa09-2023
Le Savoir-Faire Du Leader -
Talent Innovation Ltd
Victoria Beachcomber Resort & Spa06-2023
La Cohesion Intergenerationnelle -
Talent Innovation Ltd
Victoria Beachcomber Resort & Spa09-2022
Beachcomber - The Art of Beautiful -
Beachcomber Training Academy
Canonnier Beachcomber Resort & Spa11-2018
Business Italian Intermediate For Hospitality -
Formaclic-Blended Services Ltd
Canonnier Beachcomber Resort & Spa09-2018
Office Porcedures - Level 2 -
City & Guilts of London Institute
Port Louis, Mauritius08-2011
Office Procedures - Level 1 -
City & Guilts of London Institute
Port Louis, Mauritius01-2011
English For Business Communication Level 1 -
City & Guilts of London Institute
Port Louis, Mauritius01-2011
Office Procedures -
Orian Educational Centre Ltd
Rose Hill12-2010
English For Business Communication Level 1 -
Orian Educational Centre Ltd
Rose Hill11-2010
Spreadsheet Processing - Essential -
City & Guilts of London Institute
Port Louis, Mauritius08-2009
Word Processing - Essential -
City & Guilts of London Institute
Port Louis, Mauritius08-2009
Practical Data Processing - Essential -
City & Guilts of London Institute
Port Louis, Mauritius08-2009
Higher School Certificate -
Friendship College Girls
Goodlands, Mauritius11-2008
School Certificate -
Friendship College Girls
Goodlands, Mauritius11-2006
Skills
- Administrative & Organisational Skills
- Communication & Interpersonal Skills
- Customer Service & Guest Relations
- Kitchen Operations Knowledge (from Kitchen Clerk experience)
- Technical & Digital Skills
- Operational Support & Reporting
- Soft Skills & Work Ethic
Languages
English
Intermediate (B1)
French
Intermediate (B1)
Accomplishments
Member of the Experience Artisan Beachcomber AVP Project group 2023
Recognized as an official Beachcomber Resorts & Hotels VNV Champion to represent and disseminate the Group's values and behaviors with excellence and integrity.
Hobbies
- Reading books – especially on personal development and leadership
- Listening to music – to unwind and stay inspired creatively
- Participating in team-building activities – fostering collaboration and positive workplace energy
- Attending workshops and training sessions – passionate about continuous learning and skill development
- Nature walks and outdoor activities – for mindfulness and mental well-being
- Journaling and reflective writing – helps with focus and self-growth
Timeline
Personal Assistant to the General Manager
Victoria Beachcomber Resort & Spa
09.2019 - Current
Guest Relations Officer
Canonnier Beachcomber Golf Resort & Spa
09.2017 - 09.2019
Kitchen Clerk
Canonnier Beachcomber Golf Resort & Spa
06.2012 - 09.2017
Online Editor/Content Moderator
Air Valid Development Ltd
10.2009 - 06.2012
Mindfulness-based Resilience -
School of Integrative Health And Wellness
Intelligence Emotionnelle -
Talent Innovation Ltd
Le Savoir-Faire Du Leader -
Talent Innovation Ltd
La Cohesion Intergenerationnelle -
Talent Innovation Ltd
Beachcomber - The Art of Beautiful -
Beachcomber Training Academy
Business Italian Intermediate For Hospitality -
Formaclic-Blended Services Ltd
Office Porcedures - Level 2 -
City & Guilts of London Institute
Office Procedures - Level 1 -
City & Guilts of London Institute
English For Business Communication Level 1 -
City & Guilts of London Institute
Office Procedures -
Orian Educational Centre Ltd
English For Business Communication Level 1 -
Orian Educational Centre Ltd
Spreadsheet Processing - Essential -
City & Guilts of London Institute
Word Processing - Essential -
City & Guilts of London Institute
Practical Data Processing - Essential -
City & Guilts of London Institute
Higher School Certificate -
Friendship College Girls
School Certificate -
Friendship College Girls
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