Melanie Teeya Poligadoo
Moka,MO
Summary
Dynamic professional with a proven track record at Accenture in collections and procure-to-pay (PTP) operations.
Skilled in multilingual communication and adapt at problem-solving, I excel in managing customer relationships and optimizing processes. Recognized for enhancing supplier satisfaction and effectively tracking KPIs, I bring creativity and attention to detail to every challenge.
Positive, adaptable, and detail-focused professional with strong foundation in research and data management. Familiar with cataloging systems and digital archives, with proficiency in handling and preserving sensitive materials. Committed to ensuring integrity and accessibility of special collections to support organizational goals.
Overview
2
2
years of professional experience
Work History
COLLECTIONS SUPPORT
Accenture
09.2024 - 05.2025
- Contacting customers via phone and email to negotiate payment arrangements.
- Responsible for managing and recovering outstanding debts.
- Making sure all daily trackers are updated.
- Handle customer complaints.
PROCURE TO PAY OPERATIONS
Accenture
11.2022 - 09.2024
• Ability to communicate clearly with the suppliers and clients.
• Answering questions about invoices status and payments.
• Participating regular in management meetings.
• Collecting and analyzing suppliers’ feedback.
• Making sure all daily trackers are updated.
• Processing orders and transactions.
• Handling suppliers’ complaints.
• Tracking our KPIs and metrics.
Education
SPANISH FOR BUSINESS
Ebene, Mauritius05-2022
COLLEGE
FULL DAY SAMPUTH SECONDARY SCHOOL
Curepipe, Mauritius06-2021
COLLEGE
ADVENTIST COLLEGE
Phoenix, Mauritius10-2019
COLLEGE
NELSON COLLEGE
Saint Pierre, Mauritius10-2017
PRE-PRIMARY AND PRIMARY
Moka Government School
Moka, Mauritius12-2014
Skills
Multilingual Abilities (English, French and Spanish)
Customer and supplier Service
Communication abilities
Attention to details
Problem Solving
Adaptability
Team spirit
Creativity
Accomplishments
- I was the captain of the school cheerleaders which made me learn how to well behave in a team and have a good team spirit.
- Participated in the opening ceremony of the 'Jeux des îles de l'Ocean Indian' in 2019.
- Contribute to many activities throughout the past years.
- Organized and led activities for group in high School.
- Freelancing and Volunteering
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
COLLECTIONS SUPPORT
Accenture
09.2024 - 05.2025
PROCURE TO PAY OPERATIONS
Accenture
11.2022 - 09.2024
SPANISH FOR BUSINESS
COLLEGE
FULL DAY SAMPUTH SECONDARY SCHOOL
COLLEGE
ADVENTIST COLLEGE
COLLEGE
NELSON COLLEGE
PRE-PRIMARY AND PRIMARY
Moka Government School
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