Mehreen Soodharry
Rose Hill
Summary
Business-driven Relationship Manager always finding successful ways to acquire new clients and foster lucrative relationships. A determined leader with over 3 years of assisting clients with financial planning processes and assessing financial data. Offering dynamic collaboration and decision making skills.
Overview
10
10
years of professional experience
Work History
Merchant Admin Executive
SBM Bank(Mauritius) Ltd
2020.01 - 2023.06
- In charged of a team of two members, provided necessary support, training and coaching to meet business objectives
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Built and managed processes for tracking and monitoring department performance.
- Assisted Business Process Engineer team to build process and procedures for the POS team
- Managed and reconciled POS fixed asset register on a quarterly basis
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Assisted POS lead with financial analysis of the department performance
- Monitored performance of POS merchants and reported to merchant executive
- Manage mail and both incoming and outgoing correspondence, mail, email and faxes.
- Produce letters and memoranda to inform merchant of business decisions.
- Plan and execute events for employees and manage logistics
Admin Officer
SBM Bank(Mauritius) Ltd
2013.08 - 2019.12
- Attended to merchant queries/requests through mails & phone calls
- Provided support to sales team in their daily operations
- Ordered and distributed office supplies while adhering to fixed office budget.
- Managed payments for POS Vendors
- Prepared POS KPI (POS target sales volume & income) for the team
- Managed POS giveaways exercise/Inventory/Distribution for merchants
- Identified potential leads through mechanical media
- Managed POS giveaways exercise/Inventory/Distribution for merchants
- Procurement of marketing materials (Stickers & Signage)
- Acted as coordinator across departments for cross selling of products
- Assisted development and implementation of new procedures.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed department budgets and generated financial reports for management review.
Merchant Relationship Executive
SBM Bank(Mauritius) Ltd
2021.05 - Current
- Investigate and resolve customer complaints to foster satisfaction.
- Maintain regular contact with clients and identified opportunities to deliver added value to merchant relationships.
- Develop, update and maintain database of existing and potential merchants.
- Conduct daily field visits and meet corporate customers for business development.
- Communicate regularly with merchants to understand needs, evaluate current product use and cross-sell new products.
- Respond to merchant inquiries and resolve complaints to establish trust and increase satisfaction.
- Participate in staff meetings to discuss innovative strategies to improve services.
- Work with SME and Corporate departments to facilitate communication and deliver personalized solutions to merchants.
- Perform effectively in self-directed work environment, managing day-to-day operations and decisions.
- Work with the POS team to collaboratively reach targets.
- Maintain current knowledge of evolving changes in marketplace.
- Collaborate with POS Lead to provide customer feedback and recommend operational changes to meet emerging trends.
- Manage high profile merchants portfolio and maintain effective business relationship
- Monitor sales target and performance on a regular basis to identify variance from forecast and actual
- Onboard high potential merchant in order to increase market share and profit
- Perform financial analysis on merchant segment before setting merchant discount rate
- Participate in marketing campaign to promote business growth
Education
BBA -
Management College of Southern Africa
Mauritius11.2018
Skills
- Organization and Time Management
- Calm Under Pressure
- Project Planning
- Dependable and Responsible
- Flexible and Adaptable
- Multitasking
- Supervision and Leadership
- Relationship Building
- Problem Resolution
- Team Management
Languages
Creol
Native language
English
Intermediate
B1
French
Intermediate
B1
Timeline
Merchant Relationship Executive
SBM Bank(Mauritius) Ltd
2021.05 - Current
Merchant Admin Executive
SBM Bank(Mauritius) Ltd
2020.01 - 2023.06
Admin Officer
SBM Bank(Mauritius) Ltd
2013.08 - 2019.12
BBA -
Management College of Southern Africa
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