Megann Appavou
Roches Brunes
Summary
Organised and reliable professional with an ability to manage multiple tasks efficiently while maintaining a positive and proactive attitude. Eager to take on new responsibilities and continuously upskill knowledge within the banking sector, demonstrating commitment, adaptability, and a strong drive to contribute to organizational success.
Overview
4
4
years of professional experience
Work History
Channel Officer
Absa Bank (Mauritius) Ltd
Ebene
11.2021 - Current
- Onboarded corporate and business clients onto digital banking platforms and managed end-to-end onboarding of clients on online platforms (AAO & TMO), including documentation verification, account configuration, and user activation.
- Conducted product demonstrations of online platforms (face-to-face and online) for prospective and existing clients by providing clear guidance on functionalities and best practices.
- Collaborated with South Africa–based stakeholders to identify and resolve platform-related issues efficiently.
- Leveraged critical thinking to identify root causes of issues and deliver practical solutions.
- Detected issues quickly and resolved them in a timely manner to ensure smooth operations and improve customer experience.
- Monitored payments across online platforms, resolved discrepancies to ensure smooth transaction processing.
- Managed the NOP fees booking process, ensuring accurate calculation, recording, and timely daily posting of fees.
- Assisted clients in issue resolution by providing effective solutions while maintaining professionalism.
Education
Business Diplomat - Business Management
Charles Telfair Institute
Mauritius11-2019
HSC/GCE Award
Ebene SSS
11-2016
Skills
- Planning and coordination
- Attention to detail
- Multitasking
- Adaptability
- Communication skills
- Patience
Timeline
Channel Officer
Absa Bank (Mauritius) Ltd
11.2021 - Current
Business Diplomat - Business Management
Charles Telfair Institute
HSC/GCE Award
Ebene SSS