Megane Zephir
Quatre Bornes
Summary
Dynamic Senior Sales Advisor at Lewarehouse Ltd with a proven track record in customer service and problem resolution. Expert in building lasting relationships and enhancing customer satisfaction through effective communication. Successfully managed inquiries and complaints, ensuring timely deliveries and fostering repeat business. Strong product knowledge drives sales opportunities and customer loyalty.
Overview
4
4
years of professional experience
26
26
years of post-secondary education
Work History
Senior Sales Advisor
Lewarehouse Ltd
Port louis
11.2021 - Current
- Managed customer inquiries through online chat and email support channels.
- Assisted customers in selecting products based on their needs and preferences.
- Resolved customer complaints in a timely manner.
- Tracked shipments from vendors to ensure timely delivery of goods.
- Responded promptly to inquiries from existing customers regarding order status or product availability.
- Engaged in timely customer communication to resolve issues and identify sales opportunities.
- Followed-up with customers after purchase to ensure satisfaction.
- Built strong rapport with customers and maintained meaningful contact after sale to encourage future business.
- Delivered e-mail confirmation of completed transactions and shipment.
Education
CPE -
Coromandel Government School
01.2006 - 10.2025
SC -
Saint Andrew’s School
Rose Hill 01.2014 - 11.2019
Skills
- Customer service
- Problem resolution
- Effective communication
- Relationship building
- Product knowledge
Languages
Creol
First Language
English
Intermediate (B1)
B1
French
Upper Intermediate (B2)
B2
Affiliations
- Interest in beauty and personal styling
- Photography
- Music
Timeline
Senior Sales Advisor
Lewarehouse Ltd
11.2021 - Current
SC -
Saint Andrew’s School
01.2014 - 11.2019
CPE -
Coromandel Government School
01.2006 - 10.2025