Summary
Overview
Work History
Education
Skills
Playing handball, pool, carom and billiard
Timeline
OperationsManager

Meajun Nazil Mohammad

Port Louis

Summary

Dynamic Operations Manager with a proven track record at Potato Chef, enhancing operational efficiency and customer satisfaction. Expert in supply chain management and team leadership, I have significantly improved performance outcomes through strategic planning and employee empowerment. Skilled in customer relationship management and conflict resolution, I consistently achieve and exceed business goals.

Offering strategic mindset and ability to quickly learn and adapt to new operational environments. Brings strong understanding of organizational processes and keen eye for detail. Ready to use and develop problem-solving and analytical skills in operation management role.

Overview

19
19
years of professional experience

Work History

Operations Manager

Potato Chef
07.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Bar Supervisor

Labourdonnais Waterfront Hotel
01.2016 - 06.2022
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Completed bar opening and closing procedures.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Organizing events (in-house and outside catering).
  • Participating in masterclass and world class cocktail competition
  • Boost of visibility of organization on social media platform.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.

Barman

Variety Cruise ( Pan Orama 2)
11.2015 - 12.2015
  • Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
  • Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
  • Boosted teamwork and collaboration with open communication among staff members during busy shifts.
  • Taught employees bar sales techniques, resulting in higher profits.
  • Supported management in the planning and execution of promotional events to attract new customers.
  • Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.

Bar Supervisor

Maradiva Villas Resort & Spa
02.2011 - 08.2015
  • Managed nightly closing duties including reconciling cash registers and preparing deposits while maintaining strict security measures.
  • Closed out cash register and prepared cashier report at close of business.
  • Completed bar opening and closing procedures.
  • Enhanced customer satisfaction by implementing efficient bar operations and service standards.
  • Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
  • Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
  • Handle cash on daily basis, which built trustworthiness, and loyalty with owners.
  • Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Handled cash accurately and prepared nightly deposits.
  • Implemented cash handling procedures to minimize discrepancies in register transactions, ensuring accurate financial reporting.
  • Improved team morale by providing ongoing support, training, and opportunities for professional growth.
  • Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
  • Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
  • Collaborated with kitchen staff to develop food pairing suggestions for specialty beverages, enhancing the overall dining experience for guests.
  • Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Ensured compliance with local health and safety regulations by conducting regular inspections and addressing issues promptly.
  • Coordinated private events within budget constraints while delivering exceptional service tailored to client needs.
  • Monitored stock levels consistently to ensure adequate supplies during peak times without excessive overstocking.
  • Boosted sales through the development of innovative cocktail menus and promotional events.
  • Worked with distributors to add new products to bar menu.
  • Tracked sales data regularly to identify popular products or trends that could inform future menu offerings or marketing efforts.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.

Senior Barman

Russell Court Hotel
07.2007 - 09.2010
  • Built relationships with vendors to manage orders and negotiate costs.
  • Supported management in the planning and execution of promotional events to attract new customers.
  • Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
  • Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
  • Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
  • Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Barman

Howl At The Moon
12.2006 - 02.2007
  • Continuously improved personal bartending skills through experimentation with new recipes, techniques, and flavor combinations.
  • Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
  • Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
  • Supported management in the planning and execution of promotional events to attract new customers.
  • Boosted teamwork and collaboration with open communication among staff members during busy shifts.
  • Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
  • Managed cash register transactions accurately, ensuring balanced tills at the end of each shift.
  • Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
  • Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
  • Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Helped management plan and serve bar menu exceeding customer expectations.

Barman

Olympya & Ambassador Theater
07.2006 - 12.2006


  • Enhanced bar atmosphere with careful attention to cleanliness and organization of workspaces.
  • Reduced waste by closely monitoring perishable items and implementing effective stock rotation practices.
  • Contributed to a positive workplace culture by fostering camaraderie among coworkers and offering support when needed.
  • Improved customer satisfaction by providing efficient, friendly service and tailored drink recommendations.
  • Developed loyal clientele with excellent interpersonal skills, attentive listening, and personalized service.
  • Addressed customer concerns promptly, maintaining a high level of professionalism throughout all interactions.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Prepared garnishes by evenly slicing and pitting fruits.

Education

Cambridge Certificate - Accounting

Islamic College
Belle Rose, Mauritius
11-2003

Skills

  • Problem-solving

  • Operations management

  • Customer service

  • Operations monitoring

  • Operational efficiency

  • Decision-making

  • Employee relations and conflict resolution

  • Planning and implementation

  • Staff training

  • Staff management

  • Management

  • Policies and procedures implementation

  • Performance monitoring

  • Employee motivation

  • Staff development

  • Customer relationship management

  • Inventory control

  • Strategic planning

  • Assignment delegation

  • Work flow planning

  • Cost reduction

  • Budget development and management

  • Purchasing and procurement

  • Process improvement strategies

  • Negotiation

  • Solutions development

  • Strategic partnerships

  • Goal setting

  • Customer relationship management

  • Project planning and development

  • Supply chain distribution

  • Team leadership

Playing handball, pool, carom and billiard

I have a few hobbies that i enjoy. Playing billiard is one of my favorite, it challenges me and help me also to surpass myself.

Timeline

Operations Manager

Potato Chef
07.2022 - Current

Bar Supervisor

Labourdonnais Waterfront Hotel
01.2016 - 06.2022

Barman

Variety Cruise ( Pan Orama 2)
11.2015 - 12.2015

Bar Supervisor

Maradiva Villas Resort & Spa
02.2011 - 08.2015

Senior Barman

Russell Court Hotel
07.2007 - 09.2010

Barman

Howl At The Moon
12.2006 - 02.2007

Barman

Olympya & Ambassador Theater
07.2006 - 12.2006

Cambridge Certificate - Accounting

Islamic College

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Meajun Nazil Mohammad