Mayen Rungadoo
New Grove,GP
Summary
Seasoned Operations Manager and talented leader with 16 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Velogic & Global Air Cargo Services Ltd
09.2017 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Increased profit by streamlining operations.
- Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Business Development Manager
Ocean Air International Ltd
07.2017 - 09.2017
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Operations Manager
Cargotech Ltd
02.2014 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Optimized supply chain operations through strategic vendor partnerships and efficient logistics planning.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Air Freight Coordinator
Cargotech Ltd
01.2013 - 02.2014
- Enhanced shipment efficiency by coordinating airfreight activities and managing shipping documentation.
- Trained new team members on airfreight coordination processes, ensuring consistent quality in service delivery.
- Managed claims processes for damaged or lost goods, securing compensation where necessary and minimizing financial losses for the company.
- Improved customer satisfaction with timely deliveries by tracking air shipments and providing regular updates to clients.
- Streamlined cargo movement for faster delivery times by implementing effective communication between carriers, clients, and warehouse personnel.
- Minimized shipment delays through proactive identification and resolution of potential issues in the shipping process.
- Ensured compliance with international regulations by verifying export documents and maintaining accurate records of shipments.
- Collaborated with sales teams to provide accurate quotes for clients, contributing to increased business opportunities.
- Verified complete and timely delivery of freight by attaining knowledge from clients to satisfy needs and completing paperwork to meet stringent requirements.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Provided tracking information to enable clients to monitor progress of shipments.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Facilitated required documentation to manage customs clearance.
- Arranged delivery or storage of goods at destinations.
- Calculated weight, volume or cost of goods to be moved.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Maintained open communication with global locations to facilitate smooth collaboration.
Air Freight Supervisor
Cargotech Ltd
01.2010 - 01.2013
- Organized regular team meetings to discuss ongoing issues, solicit feedback from employees, and devise solutions together as a group.
- Collaborated with other department supervisors to develop cross-functional initiatives that improved overall company performance.
- Optimized warehouse space utilization by analyzing inventory levels and adjusting storage strategies accordingly.
- Spearheaded cost-saving initiatives in the areas of labor, fuel consumption, and packaging materials usage.
- Established clear expectations for staff members regarding their job responsibilities, promoting accountability within the workplace.
- Streamlined communication between warehouse staff, drivers, and management to increase operational efficiency.
- Managed a diverse team of employees, fostering a positive work atmosphere that encouraged collaboration and camaraderie among staff members.
- Negotiated contracts with carriers, securing lower rates for transportation costs while maintaining high-quality service standards.
- Reduced shipping errors by implementing a thorough double-check system for all outgoing orders.
- Evaluated employee performance regularly to identify opportunities for professional growth and development within the team.
- Maintained accurate records of all shipments sent out through careful documentation practices.
- Enhanced team productivity through comprehensive training programs and regular performance evaluations.
- Improved freight loading efficiency by implementing strategic warehouse organization plans.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Examined cargo and freight shipments to check goods' condition.
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Bargained terms and rates with vendors and carriers for favorable shipping conditions.
- Originated and implemented operational processes and procedures, amplifying productivity.
- Entered shipping information into computer system and estimated freight and postal rates.
Cargo Officer
Cargotech Ltd
03.2009 - 01.2010
- Developed strong relationships with clients, leading to increased loyalty and long-term partnerships for repeat business opportunities.
- Played an essential role in maintaining a safe and secure working environment by adhering to established safety protocols and promptly addressing any potential hazards.
- Coordinated with team members for seamless cargo operations, ensuring timely delivery of shipments.
- Streamlined cargo handling processes by implementing efficient organization and communication strategies.
- Exceeded performance targets consistently due to exceptional attention to detail when managing complex logistics tasks.
- Improved customer satisfaction by addressing concerns promptly and providing timely updates on shipment status.
Helper in Warehouse
Musgrave International (Ireland)
03.2007 - 01.2009
- Performed manual labor and random jobs to help teams accomplish goals.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and straightened work areas to maximize productivity and safety.
- Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
Education
BBML (On Going) - 2022 -
Charles Telfair Institute
Moka07.2025
Cambridge School Certificate -
Imperial College
Curepipe12.2004
Cambridge Primary Certificate -
Imperial College
Curepipe12.1999
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Inventory Management
- Management
- Operations Oversight
- Policies and procedures implementation
- Performance monitoring
- Employee Motivation
- Staff Development
- Customer Relationship Management
- Goal Setting
- Interpersonal Communication
- Client Relationships
- Inventory Control
- Workflow Optimization
- Strategic Planning
- Project management abilities
- Project Leadership
- Process Improvement
- Schedule Management
- Performance Management
- Health and safety compliance
- Regulatory Compliance
- Workforce Management
- Client Relations
- Continuous improvements
- Process Improvements
- Organizational Management
- Superb time management skills
- Customer Relationship Management (CRM)
- Logistics Management
- Customer Retention
- Work flow planning
- Cost Reduction
- Business Administration
- Business Planning
- Logistics Oversight
- Warehouse Operations
- Performance reporting
- Cross-Functional Communication
- Process improvement strategies
- Negotiation
- Building and Facility Management
- Maintenance Planning
- Performance Evaluations
- Supply Chain Management
- P&L Management
- Expense Reports
- Cultural Awareness
- Data Evaluation
- Sales background
- Supply chain logistics
- Cost reduction and containment
Certification
- EMS Consulting Training - Communication & Management Tools
- Effective Communication Course Training
- Word Processing Techniques Training
- Spreadsheet Processing Techniques Training
- Advanced Features of Microsoft Outlook Training
- Dangerous Goods Regulations course Training - 2011/2013/2015/2017/2022
- Ace up your Game Program, Charles Telfair Institute - 06 Feb 2020 – 06 May 2021
- Freight Operations – Air Export, Microtech Computers Ltd
Timeline
Operations Manager
Velogic & Global Air Cargo Services Ltd
09.2017 - Current
Business Development Manager
Ocean Air International Ltd
07.2017 - 09.2017
Operations Manager
Cargotech Ltd
02.2014 - 07.2017
Air Freight Coordinator
Cargotech Ltd
01.2013 - 02.2014
Air Freight Supervisor
Cargotech Ltd
01.2010 - 01.2013
Cargo Officer
Cargotech Ltd
03.2009 - 01.2010
Helper in Warehouse
Musgrave International (Ireland)
03.2007 - 01.2009
BBML (On Going) - 2022 -
Charles Telfair Institute
Cambridge School Certificate -
Imperial College
Cambridge Primary Certificate -
Imperial College
- EMS Consulting Training - Communication & Management Tools
- Effective Communication Course Training
- Word Processing Techniques Training
- Spreadsheet Processing Techniques Training
- Advanced Features of Microsoft Outlook Training
- Dangerous Goods Regulations course Training - 2011/2013/2015/2017/2022
- Ace up your Game Program, Charles Telfair Institute - 06 Feb 2020 – 06 May 2021
- Freight Operations – Air Export, Microtech Computers Ltd
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