MAUTHOOR Muhammad Hishaam
Quartier Militaire
Summary
Dynamic Change Management Co-Ordinator at TotalEnergies LTD with exceptional interpersonal and communication skills. Successfully developed impactful change strategies and trained teams, enhancing productivity and engagement.I thrive under pressure, consistently meeting deadlines while fostering collaboration and driving positive change within organizations.
Overview
2
2
years of professional experience
Work History
Change Management Coordinator
TotalEnergies LTD
02.2024 - 08.2024
- Developing change management strategies and plans.
- Collaborating with cross-functional teams to implement change initiatives.
- Conducting impact assessments and risk analyses.
- Creating communication plans and materials to support change efforts.
- Providing training and support to employees affected by changes.
- Monitoring progress and addressing resistance to change.
- Reporting on the status of change initiatives to stakeholders and management.
- Provided administrative support to management team members.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Handled confidential information in a secure manner at all times.
- Facilitated communication between senior management and employees.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained an up-to-date database of contact information for all departments.
Telephone Interviewer
BVA Data Call LTD
08.2023 - 09.2023
- Conducting surveys or interviews over the phone with individuals or businesses
- Following a prepared script or questionnaire to gather specific information
- Explaining the purpose of the survey or interview to participants and ensuring their understanding
- Recording accurate and detailed responses from respondents
- Maintaining a polite and professional demeanor throughout the conversation
- Adapting communication style to effectively engage with various demographics
- Respecting respondent confidentiality and privacy
- Handling objections or difficult situations with tact and empathy
- Collaborating with supervisors or team members to meet survey objectives
- Documenting and organizing collected data for analysis and reporting purposes
- Adhering to ethical guidelines and survey protocols during interactions with participants
CCTV OPERATOR
BRINKS
11.2022 - 12.2022
- Ensuring the security and safety of customer buildings and personnel
- Responsible for protecting the security and safety of the identified building and personnel on site
- Ensuring the assigned tasks are completed in a professional and timely manner and meet relevant legislation
- Comply with the Data Protection Act
- To maintain the appropriate and optimum usage of the CCTV system
- To be able to monitor and operate the CCTV system, ensuring fully functioning recording
- To monitor and assist where possible the security staff in the detention of any person found committing an arrestable offence
- Undertake fire system testing as planned under the routine maintenance systems
- Ensure the work area is always neat and tidy
- Always be courteous towards clients, tenants, customers and other employees
- Never to leave the control room unattended or unmanned unless instructed to do so by the Duty Manager, Line Manager or fire department, this includes breaks & smoking
- Be of neat appearance and dressed in accordance with the required dress code
- Maintain absolute confidentiality regarding company information records of data collected and used in the course of your job functions
Education
B-TEC LEVEL 3 ENGINEERING - Engineering Principles, Mathematics for Engineering Technicians, Electrical and Electronic Principles, Mechanical Principles, Health and Safety in Engineering, Engineering Design
RUSHMORE BUSINESS SCHOOL
01.2024
HIGHER SCHOOL CERTIFICATE - Mathematics, Physics, Design & Technology, French, General Paper
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
12.2022
SCHOOL CERTIFICATE - Mathematics, English, French, Chemistry, Physics, Design & Technology
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
12.2018
Bachelor of Engineering - Quantity Surveying
University Of Mauritius
Reduit, MauritiusSkills
- Interpersonal Skills
- Communication Skills
- Fast Learner
- Hard Worker
- Computer Literacy
- Proficient in Microsoft Office Tools
- Proficient in Word
- Proficient in Excel
- Proficient in PowerPoint
- Teamwork
- Ability to Work Independently
- Ability to Cope with Heavy Workload
- Ability to Work Under Pressure
- Meeting Deadlines
- Self-motivated
- Humble
- Flexible
- Straightforward
- Finding ways to be above average
Hobbies and Interests
- Karate – Award Winner of International Federation of Karate (Kyokushinkai)
- PUBG Mobile DefiMedia LAN Tournament
- Badminton – National Winner
- Football Tournaments
- Petanque
- Volleyball
- Table Tennis
Languages
French, English, Hindi, Urdu, Creole
Personal Information
- Date of Birth: 07/10/02
- Nationality: Mauritian
Loves
- Music
- Mobile Gaming
- Internet surfing
- Travelling, Communication, Observing, Listening and Discovering new environments and approaches.
- Keeping in touch with nature
- Sports practices
Accomplishments
- Badminton National Champion
- Karate National Winner
Languages
English
First Language
French
Intermediate (B1)
B1
Timeline
Change Management Coordinator
TotalEnergies LTD
02.2024 - 08.2024
Telephone Interviewer
BVA Data Call LTD
08.2023 - 09.2023
CCTV OPERATOR
BRINKS
11.2022 - 12.2022
B-TEC LEVEL 3 ENGINEERING - Engineering Principles, Mathematics for Engineering Technicians, Electrical and Electronic Principles, Mechanical Principles, Health and Safety in Engineering, Engineering Design
RUSHMORE BUSINESS SCHOOL
HIGHER SCHOOL CERTIFICATE - Mathematics, Physics, Design & Technology, French, General Paper
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
SCHOOL CERTIFICATE - Mathematics, English, French, Chemistry, Physics, Design & Technology
SIR ABDOOL RAMAN OSMAN STATE COLLEGE
Bachelor of Engineering - Quantity Surveying
University Of Mauritius
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