Julien Maurer
Travel Consultant Specializing In Amadeus GDS
Grand Bay
Summary
Dynamic travel professional with extensive experience at CORSAIR INTERNATIONAL, specializing in customer service management and Amadeus System proficiency. Successfully led crisis management initiatives and strengthened client relationships through exceptional organizational skills and strategic insight. Recognized for converting travel challenges into seamless experiences, consistently achieving service excellence in the hospitality sector.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Travel Consultant
SOLEA VOYAGES
11.2023 - Current
- Travel Arrangements and Emergency Support
- Manage cancellations, refunds and amendments
- Customer service
- Dealing with airlines, hotels and other service providers
Helpdesk Agent
CORSAIR INTERNATIONAL
03.2018 - 09.2023
- Assist travel agencies
- Manage TO and Free sale rates
- Creations and Rétros Allot on NegoSpace
- Ensure proper application of Airline procedures
Travel Coordinator
CORSAIR INTERNATIONAL
01.2017 - 03.2018
- Team management
- Management of flight schedule changes
- Participate in crisis cells for NOGO
- Processing of customer requests and complaints
Travel Agent
CORSAIR INTERNATIONAL
09.2015 - 12.2016
- Advising clients on travel destinations
- Making travel arrangements for clients
- Providing excellent customer service
- Handling any issues or emergencies that may arise
Education
GRADUATE - TRAVEL AND TOURISM CONSULTANT
FLYMATES LTD
QUATRE BORNES, MAURITIUS09.2017
GRADUATE - FOUNDATION IN TRAVEL AND TOURISM
FLYMATES LTD
QUATRE BORNES, MAURITIUS09.2015
Skills
- Experienced with Amadeus System
- NDC Proficiency
- Effective Task Management
- Strong Organizational Skills
- Sales Leadership
- Audience Engagement Techniques
- Client Relations - Consulting
- Service Excellence in Hospitality
- Customer Service Management
- Salesforcecom
- Strategic Thinking
- Effective Verbal Skills
- Travel industry expertise
- Hotel accommodations
Languages
- French, Professional
- English, Intermediate
Personal Information
- Title: Travel Support Specialist
- Date of Birth: 02/24/94
Certification
Communicating with Confidence – LinkedIn Learning
Customer Service Fundamentals for Hospitality – LinkedIn Learning
Customer Service for Any Sector: Tips from a Hospitality Expert – LinkedIn Learning
Customer Success Management Fundamentals – LinkedIn Learning
Strategic Thinking – LinkedIn Learning
Consulting Foundations: Client Management and Relationships – LinkedIn Learning
Salesforce Essential Training – LinkedIn Learning
Selling to Executives – LinkedIn Learning
Languages
French
First Language
English
Advanced (C1)
C1
Timeline
Travel Consultant
SOLEA VOYAGES
11.2023 - Current
Helpdesk Agent
CORSAIR INTERNATIONAL
03.2018 - 09.2023
Travel Coordinator
CORSAIR INTERNATIONAL
01.2017 - 03.2018
Travel Agent
CORSAIR INTERNATIONAL
09.2015 - 12.2016
Communicating with Confidence – LinkedIn Learning
Customer Service Fundamentals for Hospitality – LinkedIn Learning
Customer Service for Any Sector: Tips from a Hospitality Expert – LinkedIn Learning
Customer Success Management Fundamentals – LinkedIn Learning
Strategic Thinking – LinkedIn Learning
Consulting Foundations: Client Management and Relationships – LinkedIn Learning
Salesforce Essential Training – LinkedIn Learning
Selling to Executives – LinkedIn Learning
GRADUATE - TRAVEL AND TOURISM CONSULTANT
FLYMATES LTD
GRADUATE - FOUNDATION IN TRAVEL AND TOURISM
FLYMATES LTD
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