MAURER JULIEN
Grand Bay, Mauritius
Summary
Dedicated and meticulous solutions consultant with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
11
11
years of professional experience
Work History
Travel Consultant
Soléa Voyages
01.2023 - Current
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
Helpdesk Tour Operator Agent
Corsair
01.2018 - 01.2023
- Responded promptly to customer inquiries via phone or email.
- Provided guidance to customers regarding appropriate attire for their trips.
- Utilized various computer systems to track bookings and payments.
Travel Coordinator
Corsair
01.2016 - 01.2018
- Resolved customer complaints promptly and efficiently to maintain a high level of customer satisfaction.
- Collaborated closely with suppliers to ensure quality services at reasonable prices.
- Monitored changes in airline rules or government regulations that may affect the organization's ability to travel abroad.
Travel Agent
Corsair
01.2014 - 01.2016
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Monitored trends in tourism industry; updated promotional material accordingly.
- Maintained up-to-date knowledge of airline regulations concerning ticketing procedures and restrictions.
Education
Travel Consultant -
Flymates LTD
Quatre Bornes, PW09.2017
Foundation in Travel and Tourism -
Flymates
Quatre Bornes, PW09.2015
Skills
- Strong sales and interpersonal skills
- Excellent verbal and written communications skills
- Ability to negotiate effectively
- Client networking
- Strong problem-solving skills
- Detail oriented and highly organized
- Strong ability to manage time and prioritize tasks
- AMADEUS skills
- Exceptional customer service
- Knowledge on the New Distribution Capability (NDC)
Languages
French
First Language
English
Proficient (C2)
C2
Timeline
Travel Consultant
Soléa Voyages
01.2023 - Current
Helpdesk Tour Operator Agent
Corsair
01.2018 - 01.2023
Travel Coordinator
Corsair
01.2016 - 01.2018
Travel Agent
Corsair
01.2014 - 01.2016
Travel Consultant -
Flymates LTD
Foundation in Travel and Tourism -
Flymates
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