Selena Miniopoo

• Processed and evaluated residential and commercial property insurance claims to determine coverage eligibility
• Conducted thorough investigations of complex property damage claims, including water damage, fire, theft, and natural disasters
• Managed incoming calls from policyholders after claim declarations to address concerns and provide guidance specific to their property insurance policies
• Analysed declared property claims to identify optimal resolution paths and recommended personalized solutions to both residential and commercial clients
• Negotiated property claim settlements within authorized limits while ensuring compliance with company guidelines and policy terms
• Maintained detailed documentation of property damage assessments, repair estimates, and claim progression
• Communicated claim status and decisions clearly to residential homeowners and commercial property owners
• Provided expert consultation to insured parties regarding their coverage options for property damage and liability claims
• Collaborated with contractors, adjusters, and building specialists to accurately assess property damage and repair costs
• Identified potential fraud indicators in property claims and escalated suspicious cases to the Special Investigation Unit
• Reviewed insurance claims for accuracy and compliance with company policies.
• Assisted customers with claim inquiries and provided relevant information.
• Processed claim documentation using internal systems and software tools.

• Managed incoming calls from policyholders requiring assistance with their travel insurance claims and coverage questions
• Guided customers through the online claim submission process on the company website, providing real-time technical support
• Verified policy coverage details for specific travel incidents including flight cancellations, ticket refunds, baggage damage, and accommodation changes
• Explained to customers their eligibility for compensation related to flight delays, event ticket cancellations, and accommodation modifications
• Collected and verified required documentation from policyholders to support their claims for efficient processing
• Escalated complex cases to managers and claims specialists to ensure timely resolution of urgent customer situations
• Provided detailed explanations of coverage terms for baggage deterioration, flight delay compensation, and trip cancellation protection

Check printed materials for clarity, accuracy, quality, finishing and other production factors.

• Set up and run bindery equipment, including folders and cutters.

• Prepare and finish products, including scoring, cutting, padding, collating, addressing, and shrink

wrapping.

• Ensure to pack finished products into respective cartons.

• Assign labels and stamp to boxes containing printing materials.

• Maintain workspace clean and organized.

• Create space in the printing room by removing excess boxes out of the way.