Arnaud Bertrand EMILIEN

• Communicated information to customers about product quality, value and style.
• Participated in training and other learning opportunities to expand knowledge of company and position.
• Resolved customer complaints and issued refunds as needed.
• Sold or recommended products or services to suit client needs.
• Liaised between customers and various departments to resolve issues and satisfy inquiries and requests.
• Maintained accurate CRM database by entering and regularly updating client information.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Improved overall customer purchasing experiences to promote steady revenue.
• Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels.
• Accepted cash and credit card payments, issued receipts and provided change.

Acting Supervisor since December 2023

• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Delegated work to staff, setting priorities and goals.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
• Developed and implemented operational policies and procedures to improve efficiency.
• Monitored progress by establishing plans, budgets and measuring results.
• Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
• Ensured compliance with all relevant health, safety and security regulations.
• Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.

• Managed quality operations to comply with contracts, company policies and safety protocols.
• Maintained quality management structure by conducting continuous reviews.
• Evaluated data and created reports to indicate deviations from standards.

• Installed structures or fixtures using hand or power tools per plan drawings.

• Managed quality operations to comply with contracts, company policies and safety protocols.
• Maintained quality management structure by conducting continuous reviews.
• Checked production performance for compliance with process standards.

• Prepared concrete by mixing water with cement, sand and gravel.
• Laid bricks or blocks in the proper configurations according to plans.
• Moved bricks, tools and supplies with equipment such as forklifts and hand trucks.

• Created delivery routes based on destinations and timelines to maintain efficiency.
• Communicated effectively with dispatch regarding delivery progress and route detours.
• Answered customer questions regarding products and resolved issues with order accuracy and quality.