Dynamic and detail-oriented professional with experience as a Receptionist at Anantara Iko Mauritius Resort And Villas. Proven ability in front desk operations and exceptional telephone skills, enhancing customer satisfaction through effective communication and organization. Recognized for implementing efficient processes that reduced visitor wait times and improved overall office efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Receptionist
Anantara Iko Mauritius Resort And Villas
06.2024 - Current
Intership from July 2023 to March 2024
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Handled cash transactions and maintained sales and payments records accurately.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Enhanced visitor experience by providing detailed information and assistance as needed.
Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
Reduced waiting times for visitors by implementing more efficient check-in process.
Improved workflow by introducing more efficient document handling and organization practices.
Routed incoming mail and messages to relevant personnel without delay.
Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
Early Childcare Assistant
Brightfield International School
05.2022 - 12.2023
Enhanced children''s cognitive development by implementing engaging and age-appropriate learning activities.
Communicated regularly with parents regarding their child''s progress, achievements, and areas for growth.
Promoted physical development by leading outdoor activities, games, and group exercises suitable for young children.
Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development.
Maintained accurate records on student attendance, health concerns, and daily progress to ensure compliance with state regulations.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Taught children to organize toys, wash hands, and share by leading by example.
Telephone Sales Representative
Euro CRM
07.2020 - 12.2020
Enhanced children''s cognitive development by implementing engaging and age-appropriate learning activities.
Communicated regularly with parents regarding their child''s progress, achievements, and areas for growth.
Promoted physical development by leading outdoor activities, games, and group exercises suitable for young children.
Collaborated with lead teachers on lesson planning, assessment strategies, and curriculum development.
Maintained accurate records on student attendance, health concerns, and daily progress to ensure compliance with state regulations.
Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
Used patience, skill and various behavior modification techniques to maintain order and safety.
Taught children to organize toys, wash hands, and share by leading by example.