Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Marwan Abdelhamid

Marwan Abdelhamid

Dubai,RR

Summary

Seasoned Senior Cabin Crew Member with a strong background in providing top-notch customer service on various international flights. Proficient in emergency response procedures, flight regulations, and safety protocol adherence. Notable strengths include clear communication skills, effective teamwork abilities, and proactive attitude to ensure passenger satisfaction. Previous work experience demonstrates significant impact in streamlining operations and enhancing overall flight experiences for passengers.

Overview

14
14
years of professional experience

Work History

Senior Cabin Crew Member

emirates airline
Dubai
03.2013 - Current
  • Ensured passenger safety by conducting pre-flight safety briefings.
  • Delivered exceptional customer service while addressing passenger inquiries and needs.
  • Collaborated with team members to maintain cabin cleanliness and organization.
  • Assisted in emergency procedures and provided first aid when necessary.
  • Communicated effectively with the flight deck regarding passenger and cabin status.
  • Assisted passengers with special needs including unaccompanied minors, disabled persons or those requiring medical assistance.
  • Monitored passenger behavior throughout the flight, intervening when necessary to maintain orderliness and safety standards.
  • Provided customers with excellent service while ensuring their comfort and satisfaction.
  • Managed the safety and security of passengers on board aircrafts.
  • Enforced airline regulations and policies to ensure a safe flight environment.
  • Served alcoholic beverages responsibly in accordance with local laws and company policies.

Marketing Consultant

waffarha.com
Ciro
01.2011 - 12.2012
  • Developed comprehensive marketing strategies to enhance brand visibility and engagement.
  • Conducted market research to identify trends and customer preferences.
  • Analyzed campaign performance data to refine future marketing efforts.
  • Advised clients on best practices for enhancing their online presence.
  • Designed, tested, and optimized webpages for improved user experience.
  • Analyzed customer feedback data to inform marketing decisions and strategies.

Education

Bachelor in Engineering of Communication And Electronics - Engineering of Communication And Electronics

Arab Academy For Science And Technologie
Cairo
05-2011

High School Diploma -

College De La Saint Famille
Cairo
05-2006

Skills

  • Customer service
  • Conflict resolution
  • Team collaboration
  • Time management
  • Attention to detail
  • Problem solving
  • Assertiveness
  • Complaint handling
  • Strong leadership
  • Multitasking and organization
  • Brand promotion
  • Empathy and patience
  • Marketing
  • Sales expertise
  • Clear communication
  • Strong work ethic

Affiliations

  • Practice football
  • gym

Languages

Arabic
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2

Timeline

Senior Cabin Crew Member

emirates airline
03.2013 - Current

Marketing Consultant

waffarha.com
01.2011 - 12.2012

Bachelor in Engineering of Communication And Electronics - Engineering of Communication And Electronics

Arab Academy For Science And Technologie

High School Diploma -

College De La Saint Famille

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Marwan Abdelhamid