Marine Michaud
Rose Hill
Summary
At Swan General Ltd, I excelled as a Customer Service Representative, leveraging my problem-solving abilities and customer service skills to enhance client satisfaction and loyalty. I adeptly managed high-stress situations, turning challenges into opportunities for positive engagement, and consistently delivered solutions that aligned with customer needs, fostering a superior service experience.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Swan General Ltd
09.2020 - Current
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Bachelor Of Business Management -
Open Universities Mauritius
Higher School Certificate -
Cambridge International Examination
11.2019
School Certificate -
Cambridge International Examination
11.2017
Internet And Computer Core Programme -
Universal ICT Education Programme
10.2015
Skills
- Customer Service
- Problem-solving abilities
- Customer Relations
- Problem Resolution
- Client Relations
- Customer satisfaction measurement
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
Swan General Ltd
09.2020 - Current
Bachelor Of Business Management -
Open Universities Mauritius
Higher School Certificate -
Cambridge International Examination
School Certificate -
Cambridge International Examination
Internet And Computer Core Programme -
Universal ICT Education Programme
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