Marie Valerie Tracy Isaura Payet
Port Louis,PL
Summary
Hardworking employee with exceptional customer service skills, adept at multitasking and quick learning. Passionate about continuous learning and professional development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Nail Technician
Self-employed
Port-Louis
05.2024 - Current
- Cleaned and sterilized tools and work areas
- Managed inventory tasks to ensure adequate supply availability
- Scheduled appointments and managed payments from customers
- Demonstrated exceptional customer service
- Kept up-to-date on new trends in the industry
- Communicated effectively with clients to obtain any particular requests they had.
Customer Service Executive
Courts Mammouth Trading Co.Ltd
Port Louis
09.2020 - 05.2024
- Provided prompt and courteous service to customers via phone and email
- Resolved customer complaints in a timely manner while maintaining professional attitude
- Ensured better services by evaluating customer feedback
- Communicated effectively with team members to ensure timely response times for customers
- Participated actively in Customer Service Manager meetings.
Trainer in Preschool
Les petits mousaillons/Early years/Happy angels
Port Louis
10.2017 - 11.2018
- Organized activities to promote physical, mental and social development such as games, arts and crafts, music
- Maintained safe, clean and constantly supervised play environment.
Customer Service Executive
Axa Customer Services Ltd & CIM Finance
Port Louis
03.2014 - 01.2017
- Delivered timely and courteous help to customers over the phone and email
- Ensured appropriate redirection of calls to designated departments.
Salesperson
Courts Mammouth Trading Co.Ltd & Phydra Beauty Store
Port Louis
12.2013 - 02.2014
- Advised customers on the latest product features and benefits
- Greeted and assisted customers to foster positive experiences.
Education
HSC (Grade 12) -
Bon Et Perpetuel Secours (BPS College)
Beau BassinSkills
- Product Knowledge
- Problem-solving skills
- Team Collaboration
- Inventory control
- Time Management
- Willing to take responsibility
- Sanitation Procedures
- Complaint Handling
- Excellent communication
- Attention to details
Certification
- Make up professional course, 2022, Say's Academy
- Mehendi course, 2019-2020, Peeroo Institute of Mehendhi Ltd
- Acrylic Nail Design course, 2018, Marion Hair & Beauty Academy
- Gel Nail & Natural Nail Care course, 2018, Queens of Nails Beauty
Languages
- Creole, First Language
- French, C2
- English, C1
Hobbies and Interests
- Music
- Dancing
- Travel
- Reading
Timeline
Nail Technician
Self-employed
05.2024 - Current
Customer Service Executive
Courts Mammouth Trading Co.Ltd
09.2020 - 05.2024
Trainer in Preschool
Les petits mousaillons/Early years/Happy angels
10.2017 - 11.2018
Customer Service Executive
Axa Customer Services Ltd & CIM Finance
03.2014 - 01.2017
Salesperson
Courts Mammouth Trading Co.Ltd & Phydra Beauty Store
12.2013 - 02.2014
HSC (Grade 12) -
Bon Et Perpetuel Secours (BPS College)
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