With a proven track record at Constance Belle Mare Plage, I excel in housekeeping and teamwork, significantly enhancing guest satisfaction through meticulous room preparation and maintenance. My expertise not only meets but exceeds employer expectations, evidenced by a notable reduction in guest complaints and a positive impact on team productivity.
Hi, I’m
Marie Shakuntala Bharati Aujayeb
Mauritius
Summary
Overview
8
years of professional experience
Work History
Four Seasons Resort
Room Attendant
01.2017 - 10.2019
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
Hotel Friday Altitudes
Shop Attendant
08.2020 - 09.2022
Job overview
- Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
- Provided excellent customer service, consistently receiving positive feedback from customers.
- Enhanced customer satisfaction by providing friendly and efficient service at the register.
- Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
- Greeted customers entering store and offered assistance with requirements.
- Checked incoming orders and organized new stock.
- Welcomed customers by determining drink interests and needs.
- Maintained inventory by replenishing coffee bean supply, stocking coffee brewing equipment and maintaining pastries and cookies for coffee bar.
- Reduced inventory discrepancies by conducting thorough and accurate merchandise counts.
- Maintained a clean and organized store environment, leading to increased foot traffic.
- Received incoming shipments of goods and materials by unloading delivery trucks.
One & Only Le Saint Gerants
Room Attendant
12.2022 - 12.2022
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
Mediterranean Shipping Company (MSC)
Cabin Steward
12.2022 - 07.2024
Job overview
- Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
- Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
- Utilized strong organizational skills to manage workload effectively during peak travel seasons.
- Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
- Developed strong relationships with repeat passengers, enhancing their loyalty towards the cruise line.
- Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
- Supported fellow stewards in times of increased demand or staff shortages, maintaining high-quality service levels under pressure.
- Received multiple commendations from supervisors for exceptional performance in meeting and exceeding passenger expectations.
- Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
- Collaborated with team members to maintain consistently high cleanliness standards across all cabins.
- Coordinated with other departments on board the ship, ensuring smooth operations and guest satisfaction.
- Assisted passengers with luggage handling, promoting a seamless check-in and boarding experience.
- Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
- Provided personalized service to VIP guests, exceeding expectations and fostering repeat business.
- Promoted safe practices among crew members by adhering to safety procedures at all times.
- Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
- Participated in ongoing training programs provided by the cruise line, constantly expanding knowledge of industry best practices.
- Identified areas for improvement in cabin cleaning processes, implementing changes that led to increased efficiency without compromising quality standards.
- Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences consistently throughout each journey.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Ensured safety and comfort of customers onboard aircraft.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Addressed passenger queries and concerns promptly, ensuring a positive onboard experience.
Maritime and Spa Hotel
Room Attendant
05.2024 - 07.2024
Job overview
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Trained new employees in best practices for customer service, cleanliness, and product knowledge within the spa environment.
- Improved customer satisfaction by providing exceptional service and maintaining a clean, organized spa environment.
- Supported front desk operations including booking appointments, greeting guests upon arrival, processing payments accurately while maintaining confidentiality of client information.
- Developed positive working relationships with team members through effective communication and collaboration strategies.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maximized customer satisfaction scores through proactive problem-solving measures regarding maintenance issues or general room concerns before being reported by guests themselves.
Constance Belle Mare Plage
Housekeeping Supervisor
09.2024 - 10.2024
Job overview
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Transported and stored guest luggage to provide safekeeping of personal belongings.
- Streamlined room preparation process, organized cleaning carts and supplies for efficient use.
- Enhanced room readiness for new guests, meticulously cleaned and prepared rooms including bed making and bathroom sanitization.
- Maintained high levels of cleanliness, regularly vacuumed floors, dusted furniture, and cleaned windows.
- Supported hotel's green initiatives, minimized waste and correctly separated recyclables during cleaning duties.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Enhanced team efficiency, collaborated closely with colleagues to ensure swift turnaround of rooms.
- Ensured safety and hygiene by replacing used towels and linens with fresh ones.
- Increased health and safety compliance, used personal protective equipment properly and followed hygiene protocols.
- Contributed to hotel aesthetics, assisted in seasonal decoration of rooms and public areas.
- Ensured operational excellence, adhered to all hotel policies and procedures during cleaning duties.
- Contributed to positive guest feedback with attention to detail in arranging room amenities and supplies.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Evaluated employee performance and developed improvement plans.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
Education
New Educational Mauritius
Certificate Of Secondary
1996
University Overview
Housekeeping course
Le Constance Academy Belle mare plage Hotel Mauritius
Certificate in Housekeeping
In 2001
Skills
- Housekeeping
- Housekeeping knowledge
- Bed making proficiency
- Teamwork
- Room preparation
- Cleaning techniques
- Professional Appearance
- Hospitality industry
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Housekeeping Supervisor
Constance Belle Mare Plage
09.2024 - 10.2024
Room Attendant
Maritime and Spa Hotel
05.2024 - 07.2024
Room Attendant
One & Only Le Saint Gerants
12.2022 - 12.2022
Cabin Steward
Mediterranean Shipping Company (MSC)
12.2022 - 07.2024
Shop Attendant
Hotel Friday Altitudes
08.2020 - 09.2022
Room Attendant
Four Seasons Resort
01.2017 - 10.2019
New Educational
Certificate Of Secondary
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