Marie Seakinah Goergia Joseph
21 Ave Des Pembas Cite Michael Leal
Summary
Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate paperwork, process payment and complete orders. Dynamic with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
Emtel LTD
09.2017 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined the customer service process for increased efficiency and faster response times.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Waitress (Part-Time)
Les delices de Zaza
11.2018 - 02.2020
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Sales Representative
Group City sport
11.2016 - 03.2017
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Education
High School Certificate
J.M Franck Richard SSS
11.2016
School Certificate
J.M Franck Richard SSS
La Tour Koenig11.2015
Skills
- Cash Handling
- POS Inventory System Operation
- Employee Relationships
- Problem-Solving Strengths
- Verbal and Written Communication
- Time Management
- Client Relationship Management
Accomplishments
Duke of Edinburgh's Awards Holder: Bronze, Silver & Gold
- Member of Rays of Hope(Charity Association)
- Life skills
- Survival Skills
Hobbies
Cake decoration
Nail Art
Hiking
Languages
Mauritian Creole
Native language
French
Proficient
C2
English
Advanced
C1
Spanish
Beginner
A1
Timeline
Waitress (Part-Time)
Les delices de Zaza
11.2018 - 02.2020
Customer Service Assistant
Emtel LTD
09.2017 - 09.2023
Sales Representative
Group City sport
11.2016 - 03.2017
High School Certificate
J.M Franck Richard SSS
School Certificate
J.M Franck Richard SSS
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