Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie Sarah Karen Casquet

Palma Quatre Bornes

Summary

As per my previous experiences in the tourism industry ,which I enjoyed doing and during which I gained lots of self confidence;this also help me developed my customer service skills and I have learned to create a trustful relationship with the clients .I am also a honest and respectful person and who will always have an ear for the others when needed.I personally think that a person should always willing to retrain and flourish in a different direction for personal growth and his/her own sake.

Overview

15
15
years of professional experience

Work History

Admin & Sales Support

ABIOLABS LTD/ MAEVA HEALTH
Ebène
03.2022 - Current

Administrative/Secretarial & Sales Duties:

  • Back office mailing to corporate
  • Registration of customers
  • Setting medical appointments
  • Follow up on Debtors
  • Petty cash
  • Managing social media post / replying to all queries on the company FB page
  • Handling Payments
  • Flight and hotels booking for travelling staff
  • Schedule meetings, taking meeting minutes and Coordinate and organizing company Events
  • Contacting clients/mailing of invoice/quotations
  • Contacting corporate clients to explain our products and services, send corporate proposal
  • Preparing Sales Reports / Customers Contracts

Operations:

  • Handling Day to Day office operations
  • Ordering of stationaries and other office equipment, consumables, dealing with suppliers and account dept. for smooth supply chain process
  • Liaise with maintenance team for daily office check
  • Planning sample delivery to sub-contractors
  • Maintenance of stock records
  • Distribution of products

Admin Secretary

BIKO AIR CONDITIONING LTD (Family Firm-Work after maternity)
Quatre-Bornes
11.2017 - 09.2021
  • Management of office equipment
  • Handling external and internal phone calls
  • Data entry
  • Coordinating meetings
  • Distribution of post
  • Contacting clients/mailing of invoice/quotations
  • Petty cash
  • Handling of Receipts/proforma invoices/purchases orders/vouchers
  • Follow up of payments

Travel Consultant

IDOCERNE TRAVEL AND TOURS-Travel Agency
Quatre-Bornes
07.2016 - 08.2017

· Welcoming clients

· Liaising with clients over the phone or via email

· Answer and Emit Telephone Calls

· Dealing with Flight Queries & Complaints

· Checking availability of flights

· Booking of Airline Tickets

· Re issuing ticket or relevant documents

· Hotel packages

· Travel insurance

· Visa application

Activation Clerk/Admin Assist

EMTEL LTD – HEAD OFFICE
Ebène
04.2015 - 07.2016

· Assisting Customers

· Dealing with complaints

· Activation of Sim Cards

· Quotations

· Handling clerical work

· Invoicing

Reservation & Ticketing Officer

Rogers Aviation-Air Seychelles/Malaysia Airlines
Port-Louis
03.2014 - 12.2014

· Welcoming Client

· Answering and Emitting Telephone Calls

· Dealing with Flight Queries & Complaints

· Checking availability of flights

· Booking of Airline Tickets

· Re issue of ticket

· Hotel packages

· Travel insurance

· Visa application (for Abu Dhabi)

Administrative Officer , Ticketing Officer , Plann

Air Italy/ Meridianna Airline
Quatre-Bornes
04.2009 - 12.2013

· Welcoming Client

· Answering and Emitting Telephone Calls

· Preparing Flight Schedules

· Input of Monthly Sales Report

· Dealing with Flight Queries & Complaints

· Checking availability of flights

· Booking of Airline Tickets

· Planning of hotel’s transfer for passenger arriving to Mru

Education

TRAVEL & TOURISM COURSES Diploma of IATA/UFTAA Ad

Kadosh Training Services Ltd
Rose-Hill
12-2011

SC Certificate Holder -

Eden College
Rose-Hill
11-1999

Certificate - Administration And Secretarial Management

Sheffield School of Accountancy
Belle-Rose

Skills

  • Motivated,well organized and very integrated
  • Honest and trustworthy, respectful towards different culture of people
  • Prepared to relocate and participate in company functions
  • Willingness to learn and to widen my knowledge
  • Computer Literate
  • I have also participated in tourism fairs `Salon du Tourisme et des loisirs organized by the Ministry of

Tourism and LeisureIt was a good and rewarded Experience

  • Fully Conversant with Amadeus, Galileo, Gabriel,Sabre,Sage,Sap,Navision,CRM
  • PowerPoint conversant

Timeline

Admin & Sales Support

ABIOLABS LTD/ MAEVA HEALTH
03.2022 - Current

Admin Secretary

BIKO AIR CONDITIONING LTD (Family Firm-Work after maternity)
11.2017 - 09.2021

Travel Consultant

IDOCERNE TRAVEL AND TOURS-Travel Agency
07.2016 - 08.2017

Activation Clerk/Admin Assist

EMTEL LTD – HEAD OFFICE
04.2015 - 07.2016

Reservation & Ticketing Officer

Rogers Aviation-Air Seychelles/Malaysia Airlines
03.2014 - 12.2014

Administrative Officer , Ticketing Officer , Plann

Air Italy/ Meridianna Airline
04.2009 - 12.2013

TRAVEL & TOURISM COURSES Diploma of IATA/UFTAA Ad

Kadosh Training Services Ltd

SC Certificate Holder -

Eden College

Certificate - Administration And Secretarial Management

Sheffield School of Accountancy
Marie Sarah Karen Casquet