Marie Sandrine Elodie Fidele
Cascavelle
Summary
Successful at excelling in fast-paced, competitive banking environments. Good sales and customer service abilities paired with in-depth knowledge of bank products and services. Proficient in updating accounts, processing transactions and coordinating records. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
12
12
years of professional experience
Work History
Universal Banker
Hsbc
01.2020 - Current
- Identified customer financial needs through in-person efforts, cold calls, referrals and marketing while providing strong product knowledge and quality service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Displayed knowledge and proficiency in explaining, selling and administering products and referred customers to appropriate resources for enhanced services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Assisted customers with banking needs and inquiries.
Bank Teller
Habc
07.2013 - 01.2020
- Processed customer transactions promptly, minimizing wait times.
- Sold and cross-sold bank products to new and existing customers.
Education
Cambridge School Certificate - Form 1 To 5
Loreto College
St PierreCambridge Higher School Certifcate -
Loreto College
Rose Hill2012
Skills
- Trust Funding
- Consumer Banking
- Developing Customer Relationships
- Follow-Up Skills
- Account Servicing
Timeline
Universal Banker
Hsbc
01.2020 - Current
Bank Teller
Habc
07.2013 - 01.2020
Cambridge School Certificate - Form 1 To 5
Loreto College
Cambridge Higher School Certifcate -
Loreto College