Marie Melissa Pascaline Anthony

-Freight forwarding/logistics/Customs.

-Microsoft office.-Strong communicator both written and verbal.

-Ability to work on own initiative.

-Good organizational skills.

-Copied, logged and scanned supporting documentation.

-Obtained documents, clearances, certificates and approvals from local.

-Responded to Customer requested via telephone and email.

-Entered details such as payments, account information into the computer system.

-Issue invoice for customer.

-Telesales for Customs Clearance and transport.

-Booking transport for any delivery.

-Follow up with customer concerning their delivery.

• Advised customers on transportation options, types of carriers or shipping routes.

(TEMPORARY JOB FOR 4MTHS)

-Greeted clients and visitors in a friendly, courteous manner.

-Answer and direct phone calls.

-Write and distribute email, correspondence memos, letters, faxes and forms.

-Word/Excel processing.

-Provide general support to visitors.

-Performed general administrative duties, including copying, faxing and filling.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Greeted daily visitors and customers upon arrival.

-Act as a front line representative for the company with a professional and neat appearance at all times.

-Present and sell company products and services to current and potential client.

-Ensure that the quality of service provided from pre-sale to post sale is at the highest level with a view to build a loyal clientele and promote company’s image.

-I was working in a large team of customer service representative(front-line) .

-Exceeds customer expectation by:

-Striving to develop a close professional relationship With client understand their needs.

-Developing products that are responsive to client’s needs.-Delivering services/products in an efficient and user friendly way.

-Innovating and improving products and services.

-Continually improving work process in order to achieve satisfaction delivered in the required timelines.

-Constantly demonstrating business excellence.

-Cashier: Receive payment by cash, cheque, debit cards, credit card and vouchers.

-Issue receipts, refunds, credits or change due to customer.

- Knowledgeable service for routine questions and service complaints.

-Suggested products and services to clients based on individual needs to drive consistent sales.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Organized and scheduled customer orders to appropriate departments.
• Promptly responded to inquiries and requests from prospective customers.
• Delivered prompt service to prioritize customer needs.
• Promoted available products and services to customers during service, account management and order calls.