Marie Lucinda Clothilde ANTOINETTE
Pointe Aux Piments, Camp Dehlia
Overview
14
14
years of professional experience
Work History
Insurance Officer
JMU Ltd
03.2023 - Current
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Develop and maintain relationships with clients to ensure customer satisfaction.
- Analyze clients' current insurance policies and recommend additional coverage.
- Prepare and present insurance quotes to clients. Negotiate terms and conditions of insurance policies.
Customer Service Officer
Good Harvest Ltd
05.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Claims Handler
Mauritius Union Assurance
03.2015 - 04.2022
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Followed up with insured individuals regarding premium and deductibles payments.
- Negotiated terms of settlement agreements to resolve disputes.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Handled calls from customers and other stakeholders about processes.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Monitored claims processing trends to identify potential areas of improvement.
Customer Service Officer
Mauritius Union Assurance
05.2012 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Preparing and sending insurance quotes by email to new potential clients
Senior Customer Service Officer
Euro CRM
01.2010 - 01.2012
- Launched products to clients and prospects to capture cross-sell opportunities.
- Leveraged advanced tools to support internal and external customers.
Education
No Degree - Mathematics, English, French & Accounting
Cosmopolitan College
Plaine Des Papayes, MauritiusSkills
- Insurance Claims Management
- Professional Relationships
- Health Insurance Industry Knowledge
- Continuous Improvement Process
- Quote Development
- Customer Communication
- Customer Acquisition
- Client Needs Assessment
- Policy Delivery
- Premium Payments
- Customer Satisfaction
- Insurance Knowledge
- Customer Inquiries
Languages
Creole
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Insurance Officer
JMU Ltd
03.2023 - Current
Customer Service Officer
Good Harvest Ltd
05.2022 - 02.2023
Claims Handler
Mauritius Union Assurance
03.2015 - 04.2022
Customer Service Officer
Mauritius Union Assurance
05.2012 - 02.2015
Senior Customer Service Officer
Euro CRM
01.2010 - 01.2012
No Degree - Mathematics, English, French & Accounting
Cosmopolitan College
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