Marie Lucinda Clothilde ANTOINETTE
Pointe Aux Piments, Camp Dehlia
Overview
14
14
years of professional experience
Work History
Insurance Officer
JMU Ltd
03.2023 - Current
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Established and checked coding procedures, monitored reports and updated internal files.
- Develop and maintain relationships with clients to ensure customer satisfaction.
- Analyze clients' current insurance policies and recommend additional coverage.
- Prepare and present insurance quotes to clients. Negotiate terms and conditions of insurance policies.
Customer Service Officer
Good Harvest Ltd
05.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Claims Handler
Mauritius Union Assurance
03.2015 - 04.2022
- Examined claims forms and other records to determine insurance coverage.
- Analyzed information gathered by investigations to report findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Followed up with insured individuals regarding premium and deductibles payments.
- Negotiated terms of settlement agreements to resolve disputes.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Handled calls from customers and other stakeholders about processes.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Monitored claims processing trends to identify potential areas of improvement.
Customer Service Officer
Mauritius Union Assurance
05.2012 - 02.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Provided primary customer support to internal and external customers.
- Preparing and sending insurance quotes by email to new potential clients
Senior Customer Service Officer
Euro CRM
01.2010 - 01.2012
- Launched products to clients and prospects to capture cross-sell opportunities.
- Leveraged advanced tools to support internal and external customers.
Education
No Degree - Mathematics, English, French & Accounting
Cosmopolitan College
Plaine Des Papayes, MauritiusSkills
- Insurance Claims Management
- Professional Relationships
- Health Insurance Industry Knowledge
- Continuous Improvement Process
- Quote Development
- Customer Communication
- Customer Acquisition
- Client Needs Assessment
- Policy Delivery
- Premium Payments
- Customer Satisfaction
- Insurance Knowledge
- Customer Inquiries
Languages
Creole
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Insurance Officer
JMU Ltd
03.2023 - Current
Customer Service Officer
Good Harvest Ltd
05.2022 - 02.2023
Claims Handler
Mauritius Union Assurance
03.2015 - 04.2022
Customer Service Officer
Mauritius Union Assurance
05.2012 - 02.2015
Senior Customer Service Officer
Euro CRM
01.2010 - 01.2012
No Degree - Mathematics, English, French & Accounting
Cosmopolitan College
Similar Profiles
ANNE VALERIE MC INTYREANNE VALERIE MC INTYRE
Personal Assistant & HR Officer at JMU LtdPersonal Assistant & HR Officer at JMU Ltd
Marcela Gagnon HernandezMarcela Gagnon Hernandez
Head of Fundraising at JMU Global Medical BrigadesHead of Fundraising at JMU Global Medical Brigades
Javianna ClancyJavianna Clancy
Camp Counselor at JMU For Kids CampCamp Counselor at JMU For Kids Camp
Cedric EychenneCedric Eychenne
Sous-officier de gendarmerie at Gendarmerie NationaleSous-officier de gendarmerie at Gendarmerie Nationale
Rebecca BrandlRebecca Brandl
Paraprofessional at Cesa 5Paraprofessional at Cesa 5