Marie Élodie Mélanie JOORUN
16th Mile, Midlands,PW
Summary
Guest-oriented reservation agent with advanced customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Reservation Specialist
New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)
Curepipe
10.2017 - Current
- Adhered to company procedures when making changes or cancelling reservations.
- Processed payments for bookings using credit card processing systems.
- Utilized problem-solving skills to address customer issues quickly and efficiently.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Researched and resolved customer complaints related to bookings and cancellations.
- Performed data entry into the reservation system and updated customer information as needed.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
- Provided guidance and advice on travel plans when requested by customers.
Sales Coordinator
Connections Tourism Management limited
Curepipe
01.2017 - 10.2017
- Supported sales team members to drive growth and development.
- Coordinated travel arrangements for sales representatives as needed.
- Maintained an up-to-date database of prospective clients and their contact information.
- Processed orders received from customers within specified timelines.
- Prepared and delivered appropriate presentations on products and services.
Reservation Agent
Connections Tourism Management Ltd
Curepipe
03.2015 - 01.2017
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Followed up regularly with existing clients to maintain relationships.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Scheduled reservation requests and maintained accurate records of bookings.
- Researched and resolved customer issues.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Education
Bachelor's Degree - Hospitality Management
Eastern Institute And Integrated Learning Mgt
Ebene03-2013
Skills
- Sales background
- Team development
- Reservation software
- Computer literate
- Administrative experience
- Personal service experience
- Active listening skills
- Marketing background
- Customer reservations
- Upselling proficiency
Affiliations
- Baking, Cooking and Reading
Accomplishments
- Promoted from Reservation Agent to Sales Coordinator at Connections Tourism Management Ltd
Certification
- Valid car license
Languages
French
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
Reservation Specialist
New Mauritius Hotels Ltd (Beachcomber Hotels & Resorts)
10.2017 - Current
Sales Coordinator
Connections Tourism Management limited
01.2017 - 10.2017
Reservation Agent
Connections Tourism Management Ltd
03.2015 - 01.2017
- Valid car license
Bachelor's Degree - Hospitality Management
Eastern Institute And Integrated Learning Mgt
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