Mariella Davina Angelique DILCHAND

Dear Sir/Madam,

I have many years of customer service, as well as experience. I started at the Belle Mare plage Hotel, a five-star hotel, in the Front Office and with nearly eight years as a police officer, about a year in the operations and human resources department of Brinks Mauritius Ltd. I learned to handle claims and complaints in various circumstances with clear and satisfactory results. I know how important it is to have a stable and reliable presence at hand to help customers and be present for any queries they might have in order to find appropriate solutions. I joined MSC Cruises in 2014, where I signed four contracts. An important experience as a receptionist. This position gave me direct contact with customers and I learned to be able to communicate clearly, as one of the most important parts of this job. Also, during my contracts, I have often helped my colleagues, worked closely to support the Hostesses, and other departments, in translating from English to French. When I left the cruise industry, I set myself a new challenge in aviation, which for me was a new experience. Working at Blue Connect Company Ltd, an Air France travel agency, Blue Link. My duties were primarily to process passengers claims before and after their trip. During the year with the company, I was appointed twice as Agent of the Month, in September 2018 and January 2019 and I joined the human resources department for a three-month internship. I then had the opportunity to join a French travel agency, working mainly with French-speaking clients. With the pandemic, I am unfortunately unemployed. I can say that I am a fast learner and ready to take on new challenges. I look forward to your consideration of my request.
Kind regards,
Mrs Davina Dilchand.