Marie Karen Ketty Goolamsingh Carpin
Albion
Summary
Detailed orientated individual experienced in administrative procedures. Oversees day-to-day duties with strong planning and organisation skills to delivers projects in timely manner. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
17
17
years of professional experience
Work history
Team Leader Credit Administration
Pivot Limited
03.2021 - Current
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led team of 8 person to achieve KPI targets and successfully complete assigned projects.
- Coached team members through new or difficult workflows.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Supported new hires through onboarding process for speedy and successful training.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Delegated tasks to make best use of individuals' skills.
Vetting and Credit Administrator
Pivot Limited
04.2014 - 03.2021
- Conduct audit on Clients KYC document
- Work according to Service Level Agreement
- Analyse and take decision regarding credit request
- Ensure regular timeous reporting to clients and business units with commentaries and explanation
- Reporting –Partner’s Report (analysing and reporting the figures)
- Processing feedback and reconciliations
- Executive committee report preparation on a monthly basis (analysing and reporting the figures)
- Ensure compliance with relevant company, tax and corporate legislation
- Assist in various administrative and operational query resolution
- Resolving queries from in country and assist EXCO meeting
- Processing loan book journals, transactions on operational systems
- Preparation of disbursement and refund instructions to banks
- Control account clearing
- Reconciliations of daily processing instructions.
- Conducted credit checks and monitored credit alerts.
- Escalated serious issues and concerns immediately to Manager.
Assistant Accountant (Senior Accounts Clerk)
Rogers Aviation Ltd (Regional Department)
Port-Louis
11.2009 - 04.2014
- Processing of payment vouchers
- Processing of cheques on ERP Navision Tools
- Processing of bank Entries on ERP Navision
- Run Fixed Assets Register
- Preparation of Monthly Performance Report
- Analyse variance in the Monthly Performance Report and report on it
- Preparation of Balance Sheet
- Assist Auditors for Queries
- Preparation of Budget and Forecast
- Preparation of Vat Return and TDS
- Reconciliation of Vat Return
- Bank Reconciliation
- Check cash flow and liquidity
- Payment of Airline for our regional companies (Madagascar, Mayotte, Mozambique, Reunion, Comoros)
- Reconciliation of Bank Account
- Reconciliation of all Balance items
- Reconciliation of Vendor.
- Prepared bank deposits, checking and correcting any errors.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Assisted in preparing monthly, quarterly and year-end tax returns.
- Participated in monthly, quarterly and annual audits.
Customer Service Representative (Direct Sales)
Barclays Bank PLC
12.2007 - 08.2008
- Accounts opening for new customer
- Preparation of loans application
- Preparation of credit card application
- Vetting of loan before submission for approval
- Visit to customers and companies to have leads
- Presentation to companies about products proposed by the Barclays bank PLC.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Boosted monthly sales revenue by skilfully promoting diverse product and service options.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Level 2 (partly completed 2009-2011) -
Association of Chartered Certified Accountant
Higher School Certificate -
Loreto College Port-Louis
First Class Certificate in Words, Spreadsheet & Practical Data Processing - undefined
Pitman Qualifications
Skills
- Fluent in English and French
- Communication skills (both written and oral)
- Customer Service & Administration
- Interpersonal skills
- Organisation skill
- Problem Solving skills
- Teamwork
- Demonstrates initiative
- High work ethic
- Attention to details
- Key Performance Indicator (KPI) management
- Process improvement
- Customer relationship management
- Employee performance reviews
- Client support
- Team supervision
- Employee coaching and mentorship
- Operational support
Custom
Please note that reference will be provided on request.
Personal Information
Date of birth: 02/14/89
Languages
English
Fluent
French
Fluent
Timeline
Team Leader Credit Administration
Pivot Limited
03.2021 - Current
Vetting and Credit Administrator
Pivot Limited
04.2014 - 03.2021
Assistant Accountant (Senior Accounts Clerk)
Rogers Aviation Ltd (Regional Department)
11.2009 - 04.2014
Customer Service Representative (Direct Sales)
Barclays Bank PLC
12.2007 - 08.2008
Level 2 (partly completed 2009-2011) -
Association of Chartered Certified Accountant
Higher School Certificate -
Loreto College Port-Louis
First Class Certificate in Words, Spreadsheet & Practical Data Processing - undefined
Pitman Qualifications
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