Marie Karen Elodie Gopaul

Administration:

• Perform day-to-day administrative activities in accordance with standard operating procedures, resources, tools, and quality standards.
• Maintain all administrative files, including travel clearances/itineraries, visa requests, and consultant transport and lodging information, as well as other related documentation.
• Assist in arranging hotel accommodations, car hire, cellphone airtime, and bookings for traveling staff as needed.
• Follow up on local insurance contracts (health, personal accident, and property).
• Provide ad hoc administrative support to the General Manager, Procurement Manager, and other senior leaders as required.

Procurement:

• Coordinate with the logistics team and local import/export authorities to ensure smooth operations.
• Upload all procurement documentation to administrative worksheets on SharePoint.
• Follow up closely with suppliers on orders and their delivery timelines.
• Process, manage, and monitor purchase orders from appropriately selected sources.
• Maintain regular communication with suppliers regarding order status and expected delivery times, while monitoring change orders.
• Oversee purchase requests and evaluate inventory, specifications, and stock of all equipment.
• Assist with administrative tasks related to the buying process, credit note processing, after-sales queries, and other related activities.
• Evaluate suppliers based on price, quality, reputation, history, service support, availability, and reliability for long-term partnerships.
• Collaborate closely with Management and the Marketing team on all promotional campaigns.
• Stay updated on local market offers and campaigns to optimize procurement strategies.
• Foster and maintain strong business relationships with local and international suppliers.
• Ensure that the Goods Received Note are done properly and in a timely manner.
• Proceed with GRN on system.
• Produce Report and Statistics to General Manager and Procurement manager.
• Perform any other cognate duties

• Manage all email correspondence.
• Oversee the organization’s Facebook account.
• Track attendance of children in Riverland.
• Ensure replacements for children are done as per the waiting list.
• Follow up with absentees and manage payment receipts (scholarships, courses, sports).
• Assist the Coordinator with all administrative tasks.

• Ensure that there is sufficient stock for the commercial department as per sales forecast in line with scheduled planning
• Ensure that the stock ordering process of EML is respected as per company objectives and guidelines.
• Prepare and proceed with orders as per planning and negotiated condition follow up on orders
• Act as back up to the Purchasing Coordinator in order to ensure that stocks are always available
• File all necessary information related the ordering processes
• Follow up claim and day to day pending issues
• Follow up on the shipping information with the logistic dept.
• Request validation from your reporting line for the Purchasing process
• Collect and prepare report for control
• Ensure claim are refunded in time
• Input necessary data on the ERP system to do the ordering process to enable the warehouse and sales to have relevant information
• Provide adequate support to all internal stakeholders in order to ensure smooth running of the business
• Prepare stock and suppliers’ reports.

• Manage the day-to-day Customer Service Desk
• Assist the Operations Manager and ensure smooth shop functioning in the absence of the Shop Manager.
• Report to the Branch Manager on a Day to Day Basis
• Conduct Daily Verification of till Settlement and Planning of After Sales Services

• Manage a team
• Conduct till reconciliation
• Credit Client card settlements
• Procedures regarding deposits
• Banking of cash
• Provide efficient customer service

• Welcome/greet and inform customers
• Register payment from customers
• Enhance/promote company’s and principals’ image when dealing with customers
• Manual Invoices and Cash sales
• Cancellation of manual invoices

• Adapted to new situations and learned new skills quickly.
• Made positive contributions to team and workplace, consistently exceeding expectations.
• Solved complex problems with effective teamwork and communication skills.
• Maintained a high level of service whilst dealing with client queries and complaints.

• Ensure customers satisfaction for the services provided
• Manage a team
• Bar Stock Control
• Take phone reservation

• Ensure customers satisfaction for the services provided
• Manage a team
• Bar Stock Control
• Take phone reservation