Marie Joyce Ruby POLYDOR
Business Developer
Phoenix,Mauritius
Summary
Energetic and personable with knack for building lasting client relationships. Possesses strong understanding of market dynamics and skilled in leveraging CRM tools to identify and capitalize on growth opportunities. Dedicated to driving revenue and ensuring client satisfaction through tailored solutions.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work History
Account Manager - B2B Business Development
Emtel
Ebene
08.2024 - Current
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Secured new business opportunities through networking and relationship-building activities.
- Managed a diverse portfolio of more than 100 clients, ensuring timely communication and effective project management.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
Client & Relationship Manager
Ticketbox.mu
Port Louis, Port Louis District
08.2023 - 07.2024
- Conducted market research to identify new business opportunities.
- Organized promotional events to attract new customers and hotels for partnership.
- Monitored changes in the industry and kept up-to-date with trends and developments.
- Developed strategies to improve customer service processes.
- Assisted sales team with product presentations and client meetings.
- Identified opportunities for cross-selling products or services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 40 % increase in sales.
Sales Manager
Times Of India
Quatre Bornes, Plaines Wilhems District
08.2022 - 07.2023
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Performed sales consultations and educated clients on products and services.
- Maintained professional network of potential clients and business opportunities.
- Created and maintained sales environment to support business objectives.
- Developed and implemented new sales strategies to update product lines.
Assistant Project Coordinator
Hermes Properties Ltd
Ebene
01.2019 - 07.2022
- Coordinating project schedules, resources, equipment, and information
- Built strong community relations with subcontractors and vendors to optimize cost savings and ensure timely pre-construction completion
- Act as the point of contact and communicate project status to all participants
- Liaised with all Government bodies and Authorities for permits and wayleaves
- Work with the Project Manager to eliminate Project blockers
Account Executive
UNCUT | Quatre
Quatre Bornes, Plaines Wilhems District
07.2018 - 01.2019
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Work on creative briefs to meets client's expectation and budget
- Attend presentations to present campaign plan & ideas to clients, respond to pitches to win for new business
- Researched market trends and customer needs
- Collaborated with marketing and communications teams on standardization, design, and production of marketing materials.
- Trained junior team members on best practices for account executive responsibilities, fostering a collaborative work environment focused on continuous improvement.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
Account Executive
TBWA Mauritius / Magna Carta
04.2017 - 05.2018
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Collaborated with key decision makers to identify opportunities and develop ideas to deliver sales results.
- Developed sales pipeline by cold-calling, canvassing and obtaining referrals.
- Resolved customer complaints by offering creative solutions and incentives.
- Helped develop marketing materials and ideas to increase referrals.
Account Executive
Grey
Pailles, Moka District
03.2016 - 03.2017
- Conducted market research to identify customer needs and preferences.
- Developed and implemented marketing strategies to increase brand awareness.
- Created and distributed promotional materials to target audiences.
- Managed client relationships by responding to inquiries, addressing concerns, and resolving issues.
Education
Certification - Digital Marketing
DMI
01.2023 - 07.2023
MBA - Project Management
Open University of Mauritius
02.2020 - 10.2022
Bachelor of Science - Marketing
Universite Des Mascareignes
02.2013 - 09.2016
High School Diploma -
Ocep College
01.2012 - 10.2012
Skills
Relationship management
Hobbies
GOLF
- The informal atmosphere of the golf course can help break down barriers and foster a more personal connection.
- Many corporate events and charity tournaments are centered around golf, offering structured networking opportunities.
Timeline
Account Manager - B2B Business Development
Emtel
08.2024 - Current
Client & Relationship Manager
Ticketbox.mu
08.2023 - 07.2024
Certification - Digital Marketing
DMI
01.2023 - 07.2023
Sales Manager
Times Of India
08.2022 - 07.2023
MBA - Project Management
Open University of Mauritius
02.2020 - 10.2022
Assistant Project Coordinator
Hermes Properties Ltd
01.2019 - 07.2022
Account Executive
UNCUT | Quatre
07.2018 - 01.2019
Account Executive
TBWA Mauritius / Magna Carta
04.2017 - 05.2018
Account Executive
Grey
03.2016 - 03.2017
Bachelor of Science - Marketing
Universite Des Mascareignes
02.2013 - 09.2016
High School Diploma -
Ocep College
01.2012 - 10.2012
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