Marie Joanne FORTUNO SAMINADEN
Port Louis
Summary
Dynamic banking professional with a strong work ethic and a proven track record at SBM Bank. Skilled in transaction processing accuracy and relationship building, I excel in enhancing customer satisfaction and mitigating risks. Committed to compliance and fostering long-term client partnerships, I thrive in high-pressure environments while maintaining professionalism and courtesy.
Overview
2026
2026
years of professional experience
Work History
Service Officer at Private Banking
SBM Bank
11.2024 - Current
- Maintained detailed records of all service interactions, ensuring accurate client information was available for follow-up actions.
- Provided exceptional customer support, leading to increased client retention and loyalty.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed and maintained strong relationships with key clients, fostering long-term partnerships.
- Facilitated communication between clients and internal teams to address concerns promptly and effectively.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Coordinated closely with other departments to resolve complex client issues while maintaining professionalism at all times.
- Demonstrated adaptability in managing diverse clientele while maintaining a steadfast focus on quality outcomes.
Pro Active Risk Management Officer
SBM Bank
09.2021 - 11.2024
- Attend customer/merchant calls and queries.
- Monitor alerts and take necessary actions.
- contact clients for confirmation of transactions and ensure close follow up of those transactions to prevent fraudulent transactions.
- Identify suspicious and fraudulent transactions and take the appropriate actions to minimise such fraud and reduce bank loss.
- Analyse risk reports.
- liase with other departments for effective query resolution and communicate with customer in an appropriate time frame within the service standards.
Customer Service Officer / Loan Officer
SBM Bank
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Assisted call-in customers with questions and orders.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
Teller
SBM Bank
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Trainee
MC Vision
05.2015 - 10.2015
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
Education
MBA - General Management
Open University of Mauritius
Curepipe, Mauritius04-2023
BBA - Business Administration
EIILM University (Mauritius Branch Campus)
Ebene12-2013
No Degree -
HIGHER SCHOOL CERTIFICATION
Centre De Flacq, Mauritius11-2010
Skills
- Good customer service
- Strong work ethic
- Friendly
- Professionalism and courtesy
- Positive
- Good time management skills
- Approachable
- Transaction processing accuracy
- Relationship building and management
- Goal-oriented focus
- Stress tolerance
- Compliance, banking laws, and regulations
Timeline
Service Officer at Private Banking
SBM Bank
11.2024 - Current
Pro Active Risk Management Officer
SBM Bank
09.2021 - 11.2024
Trainee
MC Vision
05.2015 - 10.2015
Customer Service Officer / Loan Officer
SBM Bank
Teller
SBM Bank
MBA - General Management
Open University of Mauritius
BBA - Business Administration
EIILM University (Mauritius Branch Campus)
No Degree -
HIGHER SCHOOL CERTIFICATION
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