Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Generic

Marie Gaëlle Kelly Olivier

Montee Bastille Trou D'eau Douce

Summary

Driven by a passion for enhancing children's learning and development, I leveraged skills in behavioral management and Excel at prestigious employers like Shangri La Hotel. Achieved increased membership retention through creative programming and superior customer engagement, demonstrating a unique blend of empathy and analytical prowess.

Overview

6
6
years of professional experience

Work History

Kids Club Associate

Shangri La Hotel
12.2023 - 05.2024
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Assisted in the development of engaging programming, resulting in increased membership and retention rates.
  • Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
  • Provided support to parents, addressing concerns and offering guidance on child development milestones.

Kids Club Associate

Constance Belle Mare Plage
03.2023 - 10.2023
  • Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
  • Assisted in the development of engaging programming, resulting in increased membership and retention rates.
  • Collaborated with team members to ensure a safe and nurturing environment for all children at the Kids Club.
  • Provided support to parents, addressing concerns and offering guidance on child development milestones.

Crew Member

Mc Donalds
10.2022 - 01.2023
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Contributed to increased sales by upselling menu items and promoting special offers.

Casual on Call Counsellor and Babysitter

Shangri La Touessrok
04.2022 - 09.2022

Casual Babysitter and Counsellor

Long Beach Hotel
12.2021 - 02.2022
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.

Casual Babysitter

Long Beach Hotel
12.2018 - 01.2019
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Enhanced children''s social skills by organizing group activities and encouraging teamwork.
  • Promoted healthy habits by preparing nutritious meals and snacks for children daily.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.

Internship

Fairy Land School Beau Champs
07.2018 - 10.2018
  • Conducted conferences with students to review progress, adjust academic plans and renew enrollment.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.


Education

Loreto College
Mahebourg, Mauritius
11.2018

Skills

  • Passionate about building strong customer relationships, driving brand loyalty
  • And increasing customer engagement
  • Communicating with customers service, conflict resolution, relationship building, organization, typing, multitasking, assistance and empathy

Languages

English
Elementary
A2
French
Intermediate
B1

Software

Excellent Communication Skills

Excellent time management skills

Problem-solving skills

Excellent at maintaining patient

Confidentiality and upholding

Timeline

Kids Club Associate

Shangri La Hotel
12.2023 - 05.2024

Kids Club Associate

Constance Belle Mare Plage
03.2023 - 10.2023

Crew Member

Mc Donalds
10.2022 - 01.2023

Casual on Call Counsellor and Babysitter

Shangri La Touessrok
04.2022 - 09.2022

Casual Babysitter and Counsellor

Long Beach Hotel
12.2021 - 02.2022

Casual Babysitter

Long Beach Hotel
12.2018 - 01.2019

Internship

Fairy Land School Beau Champs
07.2018 - 10.2018

Loreto College

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Marie Gaëlle Kelly Olivier